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Work experience

Customer support representative

from 04.2024 to 06.2025 (1 year 3 months)
OnlinePro, Дистанційно (IT)

Основні обов'язки на посаді:
• Full customer support: consulting on issues related to the use of the online service;
• Assistance to b2b clients in solving various issues (chats/email/calls);
• Moderation and verification of service users;
• Setting and solving tasks on the platform and monitoring their implementation;
• Analyzing problems that arise in the course of using the service and solving them;
• Expanding cooperation with clients;
• Work with internal programs and databases.

Dispatcher

from 03.2023 to 12.2023 (10 months)
Trucking, Дистанційно (Транспорт, логістика)

-booking loads on DAT, Sylectus;
-working with staight truck's loads;
-working with dry van's loads;
-working with reefer's loads;
-working with documents and adding all information to CRM system;
-communicating with drivers and providing with load's information;
-providing broker with updates;
-putting information about each load in data base.

Account manager, customer support

from 08.2022 to 12.2022 (5 months)
GlobalTranz, Дистанційно (Транспорт, логістика)

-making researches in order to find new customers;
-improvement relashionships with existing and new customers;
-posting loads using different Load Boards;
-negotiationg rates with carriers;
-communication with carriers regarding all load’s details;
-providing the customer with his load’s status.

Брокер

from 08.2021 to 03.2022 (8 months)
Johnny Freight Brokerage, Дистанційно (Транспорт, логістика)

-working with existing customers;
-finding potential customers;
-finding a carrier for a load in our database or a new one.
-giving load’s updates to the customer(checking all details: if driver get loaded, driver’s location, if driver get unloaded)
-working with different Load Boards(such as DAT and Truckstop).
-posting loads on these load boards, discussing rates with carriers, providing them with load’s information.

Education

Чернівецький Національний Університет

Юридичний факультет, спеціальність: право, Чернівці
Higher, from 2020 to 2024 (4 years)

Language proficiencies

• English — above average
• Ukrainian — fluent