Іван

Ivan Roik
SUPPORT SPECIALIST
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

I got a comprehensive experience specializing in information technology, customer
service, communication, and software configuration. A proven track record of
interfacing with diverse clients to resolve any case such as complex software defects
or technical issues.

Education Courses
Bachelor in Interpretation Project Management
Drohobych State Pedagogical University Provided by the Great Leearning Academy
Customer Service Certificate
2017 - 2021
Provided by Oxford Home Study Centre

Experience Hard skills
CS specialist Installing and configuring hardware, software,
Austrian Airlines, Lviv systems, networks, printers and scanners.
02/2023 up to now Planing and executing maintenance upgrades.
Listed to customers' concerns, issues and Setting up accounts for staff.
questions. Responding to breakdowns and other
Resolved customers' concerns and answered technology issues.
customers' questions to my best ability.
Maintained a positive attitude and calmly
responded to customers' complaints. Soft skills
Opened new customer accounts.
Analytical Abilities.
Supervisor Creativity.
OHZ Remote Guarding, Lviv Project Management. .
11/2021 to 6/2022 Perseverance.
Identified hardware and software solutions. Problem Solving.
Troubleshooted technical issues. Resourcefulness.
Diagnosed and repairing faults.
Set goals for performance and deadlines in ways
that comply with company's plans and vision.
Languages
Sales manager English - Advanced
1CallCentre, Lviv
Russian - Advanced
11/2020 to 05/2021
Ukrainian - Native
Presented, promoted and sold products/services
using solid arguments to existing and
prospective customers.
Ensured customer satisfaction and resolved
customer issues.

CRM manager
DW, Drohobych
02/2018 to 10/2020
Collected and analyzed customer data.
Used CRM systems to manage relationships.