Oleksii

PROFESSIONAL SUMMARY

Highly motivated and dedicated Customer Support Representative with over three years
of experience in diverse international environments. Proven track record of managing
customer queries, resolving issues, and ensuring customer satisfaction in both the

Oleksii cosmetics and laboratory equipment industries. Adept at handling various administrative
tasks, from order entry to invoicing and export management. Skilled in utilizing key

Bielozerov software tools such as Program 1C, ERP, Navision, CRM, Microsoft Word, and Excel.
Known for flexibility and the ability to assist across multiple departments, contributing to
overall organizational efficiency.

EXPERIENCE

October 2023 - Present
[open contact info](look above in the "contact info" section)
Sales and customer care representative
OMNILAB-LABORZENTRUM GmbH & Co. KG, Bremen, Bremen

• Mentored and trained new employees on company policies and
procedures.
• Provided support for customers by addressing complaints quickly
and efficiently, displaying exceptional customer service skills.

• Managed daily operations including scheduling and budgeting,
exhibiting excellent multitasking capabilities.
30.03.1998
• Established efficient processes for streamlining workflow across
departments, highlighting proficiency in process improvement.

• Facilitated month-end closing processes, invoicing and journal
entries.
English
December 2021 - October 2023
Customer Support Manager
German MakeUp Global, Vinnytsia, Vinnytsia region

• Provided exceptional customer service to a diverse range of
customers, resolving issues quickly and efficiently.
Ukrainian
• Established effective working relationships with internal
departments including sales, marketing, finance.

Russian • Analyzed customer feedback data to identify areas for improvement
and develop solutions accordingly.

• Prepared and reviewed operational reports and schedules.
• Conducted classes to teach procedures to staff.
EDUCATION • Successfully worked in the UK Market, Communicating with British
Clients
Bachelor’s degree in English and
German philology, 2021
Vasul’ Stus Donetsk National
University