Volodymyr

Customer Support Representative, Junior QA engineer

Age:: 21 years
City:: Kyiv

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VOLODYMYR BRUSTINOV
QA, Customer Support, Data Analyst

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PROFILE
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I have the ability to operate well both independently and in a
Ukraine, Kyiv
collaborative setting. I can stay on task and meet deadlines even when
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/volodymyr-brustinov-
under pressure. I have a strong desire to gain knowledge and
a50147225 experience, so that I could be useful in the work.

SKILLS EXPERIENCE
QA MANUAL ONLINE COURSE
Beetroot Academy
Level of English - Pre-Advanced (C1) Sep 2021 - Nov 2021

The ability to engage in conversation Manual testing
Executing test cases
Problem-Solving
Offering problem solutions on briefings
Knowledge of PC hardware
HOCKEY VIDEO ANNOTATOR
Experience in working with JIRA Sportlogiq
Feb 2022 - Jan 2023
Strong Communication
Execution of a big amount of work with the ability to meet strict deadlines
Motivation AI training to improve automatic action detection, that involves locating and
analyzing players and objects in the frame.
Gathering data on a team or a single player to evaluate tactical moves and
decisions.
CUSTOMER SUPPORT TRAINING

EDUCATION Zone3000
Dec 2022 - Jan 2023
BACHELOR’S DEGREE
Processing issues through tickets and chats
FACULTY OF MANAGEMENT
Supporting clients on issues related to connecting certificates to a domain
(SPECIALIZATION - ITM)
Ukrainian - American Concordia University/Kyiv, Gaining knowledge about proper relations with clients techniques

Turhenievska Street, 8/14 ACCOUNT MANAGER
Sep 2020 - June 2024 CPT
QA MANUAL ONLINE COURSE 2023
BEETROOT ACADEMY Customer consultation
Company presentation and presentation of provided services
Sep 2021-Nov 2021 Working with each client on an individual level
CUSTOMER SUPPORT TRAINING CUSTOMER SUPPORT REPRESENTATIVE
Helpware
Zone3000
Sep 2024 - Feb 2025
Dec 2022 - Jan 2023 Assist website users, resolving inquiries via chat.
Handle complaints professionally, ensuring timely resolution.
PYTHON DEVELOPER COURSE
Adhere to communication procedures and policies.
ItStep Academy Maintain accurate records in CRM.
Sep 2023-Mar 2024 Collaborate with teams to enhance customer experience.

Volodymyr

Customer Support Representative, Junior QA engineer

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