Oluwatofunmi

O L U WAT O F U N M I
OLUGBANMU
CUSTOMER SERVICE AGENT

DETAILS PROFILE

ADDRESS experienced and skilled customer service representative providing excellent service
Poltava to callers and other inquiries via social media and email. working address and
Ukraine
meet all requirements adept at following communication scripts to properly handle
PHONE various needs in a poised and professional manner. Proven track record of serving
[open contact info](look above in the "contact info" section) as an effective liaison between companies and their potential and current clients.
With each phone call, it works to maintain and improve customer satisfaction.
EMAIL
understands the importance of delivering the mission of a brand with each and
[open contact info](look above in the "contact info" section)
every action and interaction that takes place involving customers.
DATE / PLACE OF BIRTH
3rd August 2002
Lagos, Nigeria
EMPLOYMENT HISTORY

NATIONALITY
Customer service agent, Rituals Amsterdam
Nigerian
Sep 2022

• As a customer service representative, my job was to provide information about
LINKS the different products and services.
• I answered questions and resolved any emerging problems that occurred.
LinkedIN • I responded to the customer's complaints and questions through phone,
email, and chat. And the main goal was to put a smile on the customers' faces.

SKILLS
Logistics customer service representative, Logistify Poltava
Ability to Multitask Solutions LLC
Feb 2020 — Mar 2022

Effective Time • Acquired, retained and maintained Key customers that helped increase
Management the company revenue by 15%

• Increased customer base by 30% by urgently attending to and solving
Adaptability their problems.

• Received employee of the month honors.
Ability to Work in a Team
• I took on some courses and training that helped increase my
effectiveness in customer service.
Microsoft Office
• Received at least three positive customer reviews per day.

Customer Service • I developed and implemented a sales and customer service strategy
that helped me and my team acquire and retain customers.

Advanced Communication
Skills Customer service representative, Glutality
Healthcare Management
Mar 2019 — Feb 2020
Customer Service Skills
• Resolved customer complaints quickly and professionally.

• Attending to 260+ customers per day
LANGUAGES
• Contributed to 45% sales increase during the pandemic
English • Reduced customer complaints by 10% by identifying and solving problems quickly.
Russian • Created and implemented problem-solving strategies that resulted in a 29%
customer retention rate.

HOBBIES
EDUCATION
cycling, watching anime,
and reading books. Bachelor, Poltava State Medical University Poltava
Sep 2019 — Jul 2022

High school diploma, Helena Jones Robinson High Grand Turk
school
Sep 2014 — Jul 2018

REFERENCES

References available upon request