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Work experience

Quality controller

from 09.2022 to 07.2025 (2 years 11 months)
PIN-UP, Remote (IT)

Elevated chat and call agent performance by 15% through targeted feedback and training.

Boosted customer satisfaction by providing feedback to chat agents through live meetings.

Expert in testing chat and call sentiment for quality assurance.

Ensured quality and inclusivity across the company by recognizing multi-language support needs.

VIP Manager

from 06.2020 to 08.2022 (2 years 3 months)
PIN-UP, Remote (IT)

Delivered premium, personalised service to high-value clientele, maintaining discretion and professionalism.

Expertise in relationship building and swift issue resolution.

Directly contributed to VIP client retention in a regulated environment.

Provided high-level customer support in a fast-paced, regulated environment.

Customer support representative

from 09.2019 to 06.2020 (10 months)
PIN-UP, Kyiv (IT)

Handling customer inquiries via chat, and giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Education

Kalyani University

Biology, india
Higher, from 2017 to 2020 (3 years)

Knowledge and skills

• Attentiveness
• Handling objections
• Management of CRM
• Active sales
• Communicability
• Honesty
• Discipline
• Fast typing
• MS Excel
• Conflict-free
• Punctuality
• Adaptability
• Competent oral and written language
• Goodwill
• Customer orientation
• Persistence
• High working capacity
• Technical support for users

Language proficiencies

• English — fluent
• Hindi — fluent