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Olena

Data Entry Operator

Age:
63 years
City of residence:
Mukachevo
Ready to work:
Izmail

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Olena Pokrachynska

CONTACTS
🕿 [open contact info](look above in the "contact info" section)
🖂 [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Mykolaiv, Mykolaiv region (currently Izmail, Odesa region)
SKILLS
• Micoroft Office Suite
• Windows Server 2008 configuration (DHCP, DNS)
• Active Directory settings
• Local network administrating
• SQL queries (Oracle)
• Router settings for NAT
• Security fundamentals
• work experience in IT support

LANGUAGES

Ukrainian, Russian - native (bilingual) English - Upper-Intermediate
EDUCATION

1985 - Odesa State University named after I.I. Mechnikov, Faculty of Mechanics and Mathematics
ADDITIONAL EDUCATION

• 04.2023 – 07.2023 Coursera online courses “ІТ-support” from Google
• 03.2021 - Google's Digital Tools for Civil Servants
• 12.2012 - 08.2015- Computer Academy "STEP", specialization - network and system administrator

WORK EXPERIENCE

Before my resignation in February 2023, I had been working in the State Tax Service of Ukraine (Mykolaiv Region) for the past 22 years in positions from inspector to Head of the Department of Information Systems:
Executed entry of tax returns data.
Provided technical support to employees, troubleshooting hardware and software issues.
Managed Windows Server (2008) administration, ensuring smooth operations and optimal performance.
Conducted Active Directory management, overseeing user accounts, groups, permissions, and settings.
Executed Oracle DBA daily routines.
Monitored and maintained network infrastructure, resolving network connectivity issues.
Provided It-support for taxpayers on the phone in installing, using, and troubleshooting software for filing reports via the Internet(2011-2013).
PERSONAL QUALITIES
I am dedicated to delivering work of exceptional quality with prompt efficiency, team-oriented but also able to work independently. I usually seek out the most efficient and optimized ways of completing tasks and I’m always looking for ways to improve my skills.
My great desire to help people provides comfortable communicating with individuals and teams at all levels.
In addition, I am currently enrolled in online courses to further develop my skills and knowledge in English.
HOBBY
Reading contemporary literature, traveling

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