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Work experience

Trading Platform Product Specialist

from 01.2023 to now (2 years 7 months)
Quantfury, Other countries (Finance, banking, and insurance)

Collaborate with the product communication team to effectively capture and manage user feedback.
Ensure continuous harnessing and timely addressing of user feedback to enhance the quality of the product.
Work closely with the support team and utilize tools like Zendesk to engage with users across various languages.
Champion the cause of delivering a world-class product by advocating for user-driven improvements.
Maintain expertise in using Zendesk to efficiently resolve user issues and inquiries.
Engage with users in different languages to ensure a comprehensive and inclusive user experience.
Uphold an empathetic and understanding approach while interacting with users to address their concerns.
Collaborate with cross-functional teams to address user-related challenges and drive solutions.
Play an integral role in maintaining and enhancing the overall user experience on the trading platform.

Patient Support Representative

from 11.2021 to 09.2022 (10 months)
Smile Dental Turkey, Antalya (Medicine, pharmacy)

Customer support representative

from 07.2020 to 03.2021 (8 months)
Dental Centre Turkey, Antalya (Medicine, pharmacy)

- Interact with patients through a variety of communication channels such as inbound emails, phone calls and social media
-Provide patients with various and proper information about the products, services and Clinics
- Answering patient questions in a timely manner and alleviating patient concerns by having a proactive approach
- Assisting patients to find their treatment solution in an explanatory way in order to clarify which treatment may be fit their conditions
- Following templates continuously to address patients enquires
- Determine eligibility by comparing client information to requirements
- Scheduling patient appointments according to both parties’ availability
- Arranging transfers and accommodations for patients

International Cabin Crew

from 03.2019 to 11.2019 (8 months)
Avion Express, Antalya (Tourism)

Education

International University of Applied Sciences

IT and Business, Berlin
Unfinished higher, from 2021 to 2024 (3 years)

Anadolu University

Human Resources Management, Eskişehir
Higher, from 2019 to 2021 (2 years)

Additional education and certificates

University of Michagen - Programming for Everybody (Getting Started with Python)

6 months

Knowledge and skills

• Stress resistance

Language proficiencies

• English — advanced
• Turkish — fluent