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Work experience

Unmanned Aerial Systems (UAS) Opereator

from 06.2024 to 04.2026 (1 year 11 months)
Armed Forces of Ukraine, Дистанційно (Сили оборони)

• Operated and maintained UAS in high-risk environments, contributing to situational awareness and operational planning

• Trained and mentored junior operators, improving team capacity and operational efficiency

• Maintained and troubleshot UAS hardware and software systems

• Contributed to mission planning with terrain mapping improving operational accuracy

• Ensured adherence to safety protocols and operational procedures in dynamic environments

Data Management Coordinator

from 02.2023 to 05.2024 (1 year 4 months)
World Vision International, Київ (Неприбуткові, благодійні та громадські організації)

• Coordinated World Vision’s partner organisations in data collection activities, data quality and sharing data in a way that protects the privacy and rights of beneficiaries and complies with the data protection laws, regulations and policies

• Convened and chaired regular meetings of the Ukraine Response Consortium (BHA) Registration & Deduplication Technical Work Stream

• Provided administrative support in managing the project-related data and ensure effective support to partner organisations and World Vision project staff

• Raised awareness, built digital and data literacy capacity with partner organisations and World Vision staff on data protection policies and practices within the project

Service Desk Trainer / Quality Analyst

from 03.2020 to 06.2022 (2 years 4 months)
Tata Consultancy Services, Дистанційно (IT)

• Designed and delivered training programmes for SD staff across international teams (UK-USA-CIS)

• Coordinated onboarding and continuous training initiatives for the SD team

• Developed training materials and contributed to programme improvement based on feedback and performance analysis

• Conducted quality assurance (QA/QC) assessments and ensured adherence to operational standards

• Revised and verified knowledge base records and SOPs

Service Desk Agent

from 11.2018 to 03.2020 (1 year 5 months)
Tata Consultancy Services, Дистанційно (IT)

• Provided multilingual advanced infrastructure and application support for international customers (CIS-UK-USA)

• Handled administration and transition of the incoming issues and requests

• Maintained essential hardware and software customer suppor

• Provided support in issues resolution related to Microsoft Office and Windows OS

• Provided essential support of basic Active Directory administration requests

• Maintained all inquiry activities in the ServiceNow reporting system

HR Operations | Translator

from 10.2017 to 09.2018 (1 year)
Tata Consultancy Services, Дистанційно (IT)

• Handled employee life cycle data management in SAP

• Maintained proper data transition to SAP Payroll team Provided monthly top management reports

• Assisted in MIS reports creation through SAP to MS Excel

• Maintained continuous HR Business Partners cooperation and consultancy

• Handled business telephonic, conference communication/correspondence

• Assisted HR Recruitment team in new hire language check process

• Cooperated with Talent Development and Learning team

Education

Київський національний університет імені Тараса Шевченка

Філологія (магістр), Київ
Higher, from 2015 to 2017 (2 years)

Мова і література гінді та переклад, англійська мова

Київський національний лінгвістичний університет

Філологія (бакалавр), Київ
Higher, from 2011 to 2015 (4 years)

Переклад мова гінді та англійська мова

Knowledge and skills

• Training Programme Design & Delivery
• Capacity Building & Development
• Partner Engagement & Needs Analysis
• Quality Assurance and Compliance
• Team Mentorship & Facilitation
• Humanitarian Operations Awareness
• Stakeholder Coordination (NGOs)
• Data Protection & Ethical Standards

Language proficiencies

• English — advanced
• Hindi — above average
• Ukrainian — fluent