Contact information

The job seeker has entered a phone number , email and address.

You can get this candidate's contact information from https://www.work.ua/resumes/9145794/

Work experience

Customer support representative

from 05.2019 to 08.2020 (1 year 3 months)
Amazon Partner Company, Remote (IT)

• zendesk
• payment processing
• Support customers by providing helpful information, answering questions, and responding to complaint.
•strategic negotiator
• microsoft office
• Ensure qualitative customer focus and timely addressing of customers' needs, and all roadside assistance services are provided in a timely and efficient manner

Customer service manager

from 01.2017 to 08.2018 (1 year 7 months)
Mariposa, Remote (Telecommunications and networking)

• data verification
>Processing of orders in the SRM system.
• Basic user experience with WordPress
• Proactively provide tracking updates to customers and warehouses.
• Provide rate quotes for volume/spot/air etc
• Provide assistance by answering phone calls, chatting and via e-mail.
• Maintain accurate, comprehensive, and timely records related to roadside assistance in company systems

Education

Kharkiv national medical university

Medicine, Kharkiv
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

TEFL

2021

Knowledge and skills

• Has computer literacy. Basic understanding and ability to use MS
• Work with customers
• Attentiveness
• Productivity
• Ability to work in multitasking mode
• Management of CRM

Language proficiencies

English — fluent

Additional information

Teaching (2 years of experience)
Advanced, I currently use it.