Оксана

OKSANA PONA
Lviv, 79026 Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SUMMARY
Skilled Account Manager with over 2 years of experience driving client growth and satisfaction. Expertise in
streamlining onboarding, resolving issues quickly, and identifying client needs for tailored solutions. Proven
success in boosting sales through strategic cross-selling and upselling. Ready to leverage strong
communication and problem-solving skills to enhance a dynamic organization's success.

WORK EXPERIENCE
Key Account Manager, Heavy Value February 2023 - August 2024

Managed a portfolio of 20+ clients, achieving a 25% growth increase and generating $200,000 in
revenue through effective cross-selling and upselling initiatives.
Resolved issues related to funds transfers, and account creation, working closely with the Policy
Compliance team and platform representatives.
Conducted regular client calls to gather feedback, identify bottlenecks, and provide tailored
optimization suggestions, enhancing campaign performance.
Streamlined onboarding processes for key accounts, ensuring smooth integration and minimal
disruption.

Automation QA Engineer (Java), Inoxoft July 2021 - October 2022
Automated manual test cases using Java, Selenium WebDriver, and TestNG, enhancing testing
efficiency and accuracy.
Maintained automation frameworks and conducted regression and cross-browser testing, ensuring
high-quality software delivery.
Utilized Jira for defect tracking and test management, providing regular reports and improving team
collaboration.

Account Manager, +EV Technologies (iGaming Industry) May 2020 - Sep 2021
Processed and reconciled financial data from payment systems, ensuring accurate expense and
income tracking.
Managed international payment verification and resolved transaction issues, enhancing financial
operations and client satisfaction.
Conducted KYC due diligence, maintaining up-to-date records and verifying compliance with
standards.

EDUCATION

Bachelor of Science in International Information July 2022
Lviv Polytechnic, Institute of Applied Mathematics Lviv, Ukraine

SKILLS
Process Improvement
Account Portfolio Management
Cross-Functional Team Collaboration
Strategic Account Planning and Management
Financial Management and Reporting
Risk and Opportunity Identification