Оксана

Oksana Pona
Project / Operations Management
Lviv, Ukraine | [open contact info](look above in the "contact info" section)

SUMMARY
Operations-focused professional with 4+ years of experience in team coordination, technical operations, client
management, financial processes, and workflow optimization. Experienced in cross-functional coordination, process
improvement, issue resolution, and supporting automation initiatives. Seeking to transition into Project Management or
Operations within a technology-driven environment.

CORE SKILLS
Project & Operational Coordination | Cross-Functional Collaboration | Process Optimization | Workflow Management |
Risk & Issue Management | Data Analysis & Reporting | Problem Solving

PROFESSIONAL EXPERIENCE

Account Manager — Global Trendline
November 2024 – Present
Coordinate operational workflows for internal teams, supporting their day-to-day technical and operational needs.
Oversee resources across 1,000+ social media accounts, including account access, profiles, proxies, and third-party
integrations.
Supported the transition from Google Sheets to a centralized CRM adopted by 100% of internal teams, helping
standardize workflows and improve data visibility.
Acted as a business-side stakeholder in automation initiatives by providing requirements, testing workflows, identifying
gaps, and suggesting improvements.
Contributed to process improvements that reduced manual operational workload by approximately 25%.
Coordinate operational issues across teams and external providers, ensuring timely resolution.

Account Manager — Heavy Value
February 2023 – August 2024
Managed 20+ clients, achieving 25% portfolio growth and generating $200K in revenue through cross-selling, upselling,
and campaign optimization.
Coordinated onboarding, payment, account, and compliance processes across multiple teams.
Resolved operational issues and collaborated with compliance teams and platform representatives to manage risks and
ensure business continuity.

Automation QA Engineer (Java) — Inoxoft
July 2021 – October 2022
Developed and maintained automated testing frameworks using Java, Selenium, and TestNG.
Performed regression and cross-browser testing, managed defects and test reporting in Jira.
Collaborated with development teams to investigate issues, clarify requirements, and support resolution.

Account Manager — +EV Technologies
May 2020 – September 2021
Managed international financial operations, including payment verification, transaction issues, and financial reconciliation.
Conducted KYC due diligence and supported compliance processes for international clients.
Investigated payment issues and coordinated resolution with internal teams and payment providers.