Precious

Precious Olu-Odeyemi

Phone number: [open contact info](look above in the "contact info" section) (Mobile) Email address: [open contact info](look above in the "contact info" section) LinkedIn:

[open contact info](look above in the "contact info" section) Address: Portugal (Home)

ABOUT ME

Risk Analyst | Career cybersecurity professional with a strong foundation in Identity and Access Management (IAM) and
Governance, Risk, and Compliance (GRC). Passionate about identifying identity-centric threats, assessing
vulnerabilities, and supporting organizations in building resilient security postures

WORK EXPERIENCE

IAM ANALYST – ALPHANUMERIC SYSTEMS – 04/01/2023 – 31/01/2026 – COIMBRA , PORTUGAL

• Processed user access requests, approvals, provisioning, and de-provisioning, utilizing ServiceNow for ticket
handling, workflow tracking, and queue management.

• Administered user accounts, groups, enterprise applications, and permissions within Microsoft Entra ID,
ensuring strict adherence to Role-Based Access Control (RBAC) models.

• Managed application-level security and access controls for SAP and Veeva platforms, mitigating critical access
risks and enforcing Segregation of Duties (SoD) concepts.

• Coordinated periodic user access reviews and recertifications across core systems (including Entra ID and Veeva)
to maintain a strong organizational compliance posture.

• Meticulously documented business requirements, access approvals, and evidence within ServiceNow and
internal repositories to ensure full traceability for IT audits.

• Leveraged Microsoft Excel and Office tools to track compliance evidence, analyze identity data, and generate
access reports for management.

MAJOREL – LISBON, PORTUGAL

RISK ANALYST TRAINEESHIP – 02/08/2022 – 30/11/2022
• Analyzed high-volume transactional data and monitored user activities across internal platforms to flag
operational anomalies, suspicious patterns, and potential fraud indicators.

• Control Testing & Compliance Enforcement: Audited daily team workflows against strict client Service Level
Agreements (SLAs), corporate security policies, and data privacy regulations (such as GDPR) to minimize
compliance risk exposure.

• Root Cause Investigation: Conducted thorough investigations into operational failures, data discrepancies,
and process bottlenecks to identify underlying risks and vulnerabilities.

• Risk Mitigation Support: Collaborated with senior risk professionals to brainstorm and propose actionable
mitigation strategies and process improvements to management based on audit findings.

• Reporting & Metric Tracking: Utilized Microsoft Excel and internal data dashboards to track Key Risk
Indicators (KRIs), analyze error trends, and generate comprehensive compliance reports for stakeholders.

BUSNESS & TECHNICAL SUPPORT – 02/07/2022 – 30/08/2022
• Technical Problem Resolution: Leverage expertise in SAP, CRM, TOOLBOX, and SAP-COMMERCE to diagnose
and resolve complex software and hardware issues.

• Guided User Troubleshooting: Efficiently guide users through diagnostic and troubleshooting procedures,
utilizing both specialized tools/software and clear verbal instructions to restore functionality.

• Technology Acumen & Strategy: Maintain current knowledge of emerging technology innovations and
industry trends to proactively enhance system performance and support procedures.

• System Expertise Application: Apply comprehensive knowledge of computer software, hardware, and
established procedures to deliver effective problem-solving and support across key business systems.

• Cross-Functional Collaboration: Actively collaborate with internal staff and subject matter experts to
research,escalate, and rapidly resolve intricate or systemic technical problems.

IT TECHNICAL SUPPORT – FADOB PHARMACEUTICAL LTD – 03/06/2019 – 30/04/2022 – LAGOS, NIGERIA

• Diagnosed and resolved complex technical problems and customer issues, performing deep root-cause analysis
to deliver effective workarounds and prompt service restoration.

• Served as the primary point of contact across phone, email, and chat channels, delivering courteous, patient,
and highly efficient technical assistance to ensure a professional user experience.

• Managed the end-to-end ticketing lifecycle by logging, prioritizing, and tracking customer inquiries within the
ticketing system while maintaining comprehensive, audit-ready records of all interactions.

• Provided direct technical guidance and documentation to customers on product functionality, software
configurations, and system usage to empower self-service and effective technology utilization.

• Communicated technical solutions clearly and empathetically to non-technical users while proactively escalating
complex, high-priority issues to specialized engineering teams to guarantee swift resolution.

EDUCATION AND TRAINING

05/09/2021 – 26/06/2023 Vila-Real, Portugal
MASTERS DEGREE OF SOCIAL WORK Universidade de Trás-os-Montes e Alto Douro

10/09/2012 – 24/07/2017 Ado-Ekiti, Nigeria
BACHELORS DEGREE OF EDUCATIONAL MANAGEMENT Ekiti State University

CURRENT
CERTIFIED IN CYBERSECURITY (CC) ISC2

CURRENT
ISO/IEC 27001:2022 - LEAD AUDITOR Mastermind

CURRENT
ISO/IEC 27701:2025 - LEAD AUDITOR Mastermind

LANGUAGE SKILLS

Mother tongue(s): ENGLISH
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

PORTUGUESE A2 A2 A2 A2 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

Microsoft Office ICT security standards implement ICT risk management risk management GDPR IT
Security Standards: ISO 27001, NIST CSF and relevant NIST 800-53, GSMA NESAS/3GPP SCAS) Artificial intelligence for
business Analytical Sklls Knowledge of SQL. Knowledge of GDPR JIRA, Application Lifecycle Management
ticketing tools (ServiceNow, ServiceManagement) HIPPA COMPLIANCE