Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9178334/

Work experience

Support manager

from 10.2025 to 12.2025 (3 months)
Helpware, Дистанційно (IT)

Provided written assistance to user inquiries in a fast-paced environment.

Career break

from 01.2020 to 09.2025 (5 years 9 months)
Working on a personal project

Customer support representative

from 08.2018 to 12.2019 (1 year 5 months)
ZoomSupport, Дистанційно (IT)

Worked as a technical support representative, providing assistance to customers via inbound and outbound calls and remote access tools. Diagnosed and resolved computer-related issues, including operating system support (Windows, macOS, iOS), application troubleshooting, peripheral setup, and internet connectivity guidance. All customer communication was conducted in English.

Education

West Ukrainian National University

International Economics, Тернопіль
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• Desire to learn and develop
• Empathic
• Ability to quickly learn new information

Language proficiencies

English — above average

Additional information

I have 1,5 years of experience in supporting computer users via voice calls and direct remote access - troubleshooting issues of any kinds with a little bit of research on the matter. Also I have 2 months of experience in resolving tickets of different levels of complexity.
I'm looking for an interesting project to work on - either in a support role or in any task I can learn. A competitive salary is a must but hugely depends on work specificity.
Please message me on Telegram - https://t.me/pakinson