Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9200229/

Work experience

Account manager

from 09.2022 to 11.2023 (1 year 3 months)
N.D.A, Remote (IT)

Collaborated with cross-functional teams to streamline IT processes, improving efficiency by 20%.
Managed system access and role-based permissions, ensuring data security and compliance with industry
standards.
Provided technical support and resolved escalated issues, achieving a 95% resolution rate within SLA.
Led IT projects assigned by the department director, enhancing system functionalities and user experience.
Conducted IT Tech Support sessions via Zoom, assisting users with troubleshooting and system navigation

Customer service representative

from 05.2021 to 12.2021 (8 months)
MTN, Other countries (Telecommunications and networking)

Investigated and resolved customer complaints promptly, ensuring high customer satisfaction.
Implemented process improvements that reduced complaint resolution time by 30%.
Collaborated with IT teams to address system-related issues affecting customer service.
Maintained detailed records of complaint resolution for reporting and analysis.

Data Entry Operator

from 07.2018 to 04.2019 (10 months)
P&Adjie Genology And Family Search, Other countries (Non-profit and charitable organizations)

Accurately entered and verified data into systems, maintaining data integrity and confidentiality.
Assisted in organizing and managing databases, ensuring data availability and accuracy.
Supported administrative tasks, including document preparation and filing.
Contributed to process documentation and improvement initiatives.

Education

Brigham Young University Idaho

Web programming, Kyiv
Higher, from 2021 to 2025 (4 years)

Additional education and certificates

Google Digital Marketing & E-commerce

6 Months
Certificate

Google IT Support

6 Months
Certificate

Knowledge and skills

• Fast typing
• Ability to work in multitasking mode
• Conducting online chats
• Management of CRM
• Jira
• HTML
• Zendesk
• Receiving incoming calls
• JavaScript
• Figma
• SQL
• Slack
• MySQL
• Self-growth
• The first line of support
• Communicability
• Second line of support
• Google Docs

Language proficiencies

• English — fluent
• French — advanced