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Алексей
Customer care agent
- Considering positions:
- Customer care agent, спеціаліст техпідтримки, чат-менеджер, верифікатор, операційний менеджер
- Age:
- 29 years
- City of residence:
- Kharkiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailMessenger
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You can get this candidate's contact information from https://www.work.ua/resumes/9207648/
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SATSYK OLEKSII
Customer support manager
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
SKILLS PROFILE
Customer support & Communication Customer support and content specialist with 5+ years of experience working with
clients, digital content, databases and internal processes. Detail-oriented, reliable
Content & Data Management and comfortable working independently in a fast-paced environment. Strong
communication skills and a practical approach to solving problems.
Problem solving & Attention to Details
EDUCATION
LANGUAGES
Bachelor Degree 2015 - 2019
English O.M. Beketov National University of Urban Economy
Transport Engineering and Management
Spanish
English school “12project” 2019 - 2020
Ukranian
EMPLOYMENT
Russian
KYC Specialist 2018 - 2020
Trading company "Yetoro"
Conducted thorough verification of client identities and documents to ensure
compliance with KYC regulations.
Collaborated with compliance teams to update and maintain accurate
customer profiles in CRM systems.
Managed and processed KYC-related documentation, ensuring timely updates
and accuracy.
Support/Compliance/Back-office Manager 2020 - 2022
Trading company “SolisMarkets”
provided customer support via email and phone.
Handled customer requests and account-related issues.
Maintained and updated client records.
Worked with CRM and internal databases.
Checked customer information and documents.
Media Assistant 2022 - 2024
Company “Mediasouth”
Maintained and updated content-related information.
Reviewed Online materials and reported outdated or unsuitable content.
Selected and prepared images for promotional materials.
Monitored content performance and organized relevant data.
Used AI tools to support content-related tasks and improve work flow efficiency.
Customer Manager 2024 - 2026
Trading company “Worldtradex”
Provided customer support via email, tickets, and phone.
Assisted customers with account-related questions and requests.
Communicated with other departments to resolve customer issues
Worked with CRM and internal databases.
Followed up on customer requests and their resolution.
Customer support manager
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SKILLS PROFILE
Customer support & Communication Customer support and content specialist with 5+ years of experience working with
clients, digital content, databases and internal processes. Detail-oriented, reliable
Content & Data Management and comfortable working independently in a fast-paced environment. Strong
communication skills and a practical approach to solving problems.
Problem solving & Attention to Details
EDUCATION
LANGUAGES
Bachelor Degree 2015 - 2019
English O.M. Beketov National University of Urban Economy
Transport Engineering and Management
Spanish
English school “12project” 2019 - 2020
Ukranian
EMPLOYMENT
Russian
KYC Specialist 2018 - 2020
Trading company "Yetoro"
Conducted thorough verification of client identities and documents to ensure
compliance with KYC regulations.
Collaborated with compliance teams to update and maintain accurate
customer profiles in CRM systems.
Managed and processed KYC-related documentation, ensuring timely updates
and accuracy.
Support/Compliance/Back-office Manager 2020 - 2022
Trading company “SolisMarkets”
provided customer support via email and phone.
Handled customer requests and account-related issues.
Maintained and updated client records.
Worked with CRM and internal databases.
Checked customer information and documents.
Media Assistant 2022 - 2024
Company “Mediasouth”
Maintained and updated content-related information.
Reviewed Online materials and reported outdated or unsuitable content.
Selected and prepared images for promotional materials.
Monitored content performance and organized relevant data.
Used AI tools to support content-related tasks and improve work flow efficiency.
Customer Manager 2024 - 2026
Trading company “Worldtradex”
Provided customer support via email, tickets, and phone.
Assisted customers with account-related questions and requests.
Communicated with other departments to resolve customer issues
Worked with CRM and internal databases.
Followed up on customer requests and their resolution.
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The candidate's resume is posted at https://www.work.ua/resumes/9207648/