Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9241448/

Work experience

Customer support representative

from 11.2022 to 07.2024 (1 year 8 months)
Ascend Athletics, Дистанційно (Шоу-бізнес, мистецтво, культура)

Ascend Athletics sells all forms of gym clothing (shorts, pump covers, hoodies etc)

Responsibilities
-Crafting strategies and scripted workflows to help drive company's sales through Instagram and Tiktok.
-Organizing work schedules and training new employees to implement chat and sales support scripts
-Communicated with clothing manufacturers to expedite product delivery to customers
-Handled email support to dela with common customer complaints.
-Ensured sales were above 2,000 dollars a day.

Achievements:
-Ensured company revenue per month was always above 40K USD
-Created sucessful sales chatting straegies
-Studied sales pyschology to help influence customer buying behavior

Customer service manager

from 02.2021 to 09.2022 (1 year 7 months)
Healthy Nutrition Group LLC, Дистанційно (Краса, фітнес, спорт)

Healthy Nutrition Group (naturalshilajit.com) is an company that sells dietary supplements.
Responsibilities:
-Used Shopify, Amazon, Gorgias and Tiktok to troubleshoot and resolved customer complaints.
-Made sure all company platforms Google, BBB, Trustpilot, Facebook, Tiktok, Amazon were rated above 4.5
-Handled all company disputes
-Cold called customers who had cancelled subscriptions to reactivate and increase company sales.

Achievements:
-Maintained all platform ratings above 4.5
-Won 80% of all disputes
-Increased number of reviews from 405 to 1000 on truspilot
-Trained 2 new staff to handle workflow

Customer success manager

from 03.2019 to 12.2020 (1 year 9 months)
Eyeons LLC, Дистанційно (Медицина, охорона здоров'я, аптеки)

Eyeons is an ecommerce company that sells fashion and prescription glasses.
Responsibilities:
-Frontline customer support receiving customer calls, handling live chats and emails using Zendesk.
-Managed the shopify store checking and fixing issues with customer orders, delivery addresses, email etc
-Managed the Amazon store and negotiated prices on behalf of the company
-Reached out to the factory to get updates on customer orders, shipping and any other challenges.

Achievements:
-Maintained trustpilot score above 4.5 stars
-Handled all paypal, stripe and klarna disputes with 96% win rate
-Upsold glasses and maintained high conversion rate for the company.

Education

Київський національний університет імені Тараса Шевченка

Комп'ютерна наука, Київ
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Професійний курс обслуговування клієнтів

3 місяці

Інструменти Microsoft Office

3 місяці

Ділове спілкування

2 місяці

Data Entry & Proofreading

2 months

Основи логістики та транспорту

4 місяці

Інструменти для створення та оновлення AI

2 місяці

Knowledge and skills

• MS Word
• MS PowerPoint
• MS Excel
• MS Office
• Internet User
• Canva
• CRM
• Email
• Trello
• Skype
• Technical support
• Social media
• Zoom
• Google Workspace
• Google
• Asana
• MS Project
• Basecamp
• Management skills
• Virtualization
• Harvest
• Reservations on Booking.com
• Room reservation
• Receiving incoming calls
• Management of CRM
• Conducting online chats
• Fast typing
• WordPress
• Google Analytics
• HTML
• Ahrefs
• Google Search Console
• Content plan development
• Adobe Photoshop
• Adobe Illustrator

Language proficiencies

• English — fluent
• Ukrainian — average

Additional information

Thank you for reading through my resume!

Don't waste your time checking out thousands of resumes to find the best candidate. Instead choose credible and experienced professionals like me who have worked in the ecommerce industry for over 4 years.

My results speak for themselves. Checkout the company ratings, sites or revenue of Eyeons, Healthy Nutrition Group or Ascend Athletics.

I am skilled at this and can handle all your support related needs with the welath of experience I have across different industries.

Email me @ [open contact info](look above in the "contact info" section) or TG: @ZickOH so we can discuss further.