Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9241448/

Work experience

Customer service manager

from 06.2025 to 01.2026 (8 months)
Gamicorp, Дистанційно (IT)

Gamicorp Development (Gaming & Gambling Industry) — Remote
-Managed VIP customer interactions via live chat, handling requests related to bonuses, withdrawals, deposits, and account issues.
-Resolved complex payment and transaction issues in collaboration with payments, risk, and operations teams.
-Delivered high-quality, discreet support to high-value players in a fast-paced, transaction-heavy environment.
-Ensured compliance with internal policies while maintaining premium customer experience standards.
Tools: Smartico, Zendesk, Chatwoot, Slack, Carrot

Head of customer support

from 03.2024 to 04.2025 (1 year 2 months)
Fast Appliance Repair, Дистанційно (Автобізнес та автосервіс)

Fast Appliance Repair (Home Services) — Orlando / Remote
-Scheduled appliance repair appointments and efficiently dispatched technicians.
-Upsold additional services and maintenance plans during customer interactions.
-Collected and managed customer reviews to improve online reputation.
-Wrote informational articles for the company website to support SEO and customer education.
Tools: Jobber, Housecall Pro, Zadarma

Sales manager

from 11.2022 to 05.2024 (1 year 7 months)
Sezavi Holiday Homes, Дистанційно (Шоу-бізнес, мистецтво, культура)

Sezavi Holiday Homes (Luxury Short-Term Rentals) — Dubai / Remote
-Managed global client inquiries for luxury villas and apartment bookings.
-Guided customers through pricing, availability, booking, and payment processes.
-Maintained accurate booking pipelines and coordinated with internal operations teams.
Tools: Funduq, Notion, Bitrix24, Asana

Customer support representative

from 02.2021 to 09.2022 (1 year 8 months)
Ascend Athletics, Дистанційно (Краса, фітнес, спорт)

-Provided real-time chat support via Instagram, converting conversations into direct sales.
-Recruited, trained, and supervised a 6-person chat support team delivering 24/7 coverage.
-Helped drive daily sales volumes exceeding $60,000 USD through chat-based selling strategies.
-Implemented response scripts, quality standards, and shift workflows.

Tools: Instagram, ManyChat, Google Workspace

Customer service manager

from 03.2019 to 12.2021 (2 years 10 months)
Healthy Nutrition Group LLC, Дистанційно (Медицина, охорона здоров'я, аптеки)

Healthy Nutrition Group (Supplements Industry)
-Started as a Brand Reputation Specialist and Dispute Agent managing reviews and chargebacks.
-Increased brand rating to 4.74 weighted across all major platforms.
-Promoted to lead subscription reactivation callers and reviewer teams.
-Managed wholesale customer accounts generating approximately $20,000 USD in monthly revenue.
-Supported upselling initiatives and customer retention strategies.
Tools: Gorgias, Shopify, ClickUp, Asana, Platrum

Education

Київський національний університет імені Тараса Шевченка

Комп'ютерна наука, Київ
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Професійний курс обслуговування клієнтів

3 місяці

Інструменти Microsoft Office

3 місяці

Ділове спілкування

2 місяці

Data Entry & Proofreading

2 months

Основи логістики та транспорту

4 місяці

Інструменти для створення та оновлення AI

2 місяці

Knowledge and skills

• MS Word
• MS PowerPoint
• MS Excel
• MS Office
• Internet User
• Canva
• CRM
• Email
• Trello
• Skype
• Technical support
• Social media
• Zoom
• Google Workspace
• Google
• Asana
• MS Project
• Basecamp
• Management skills
• Virtualization
• Harvest
• Reservations on Booking.com
• Room reservation
• Receiving incoming calls
• Management of CRM
• Conducting online chats
• Fast typing
• WordPress
• Google Analytics
• HTML
• Ahrefs
• Google Search Console
• Content plan development
• Adobe Photoshop
• Adobe Illustrator

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

Thank you for reading through my resume! I am a Customer Support and Operations professional with 6+ years of remote experience across gaming, e-commerce, hospitality, healthcare, and service-based industries.

I began working remotely at age 19, gaining broad exposure through customer support, dispatch, sales outreach, and account management.

I focus on improving customer ratings, driving revenue growth, managing high-volume chat operations, and delivering premium support in high-pressure environments.

Don't waste your time checking out thousands of resumes to find the best candidate. Instead choose credible and experienced professionals like me who have worked in different industries.

My results speak for themselves. I am highly skilled and can handle all your support related needs with the wealth of experience I have across different industries.

Email me [open contact info](look above in the "contact info" section) or TG: @ZickOH so we can discuss further.