Ірина

IRYNA ROMANOVA
Front Office Manager | Guest Relations Specialist | Concierge Professional
Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)
Available for International Opportunities

Professional Profile
Dynamic hospitality professional with more than 10 years of international experience in
Front Office Management, Guest Relations, Reservations, and Concierge Services. Proven
expertise in delivering exceptional guest experiences, handling VIP clientele, coordinating
hotel operations, and maintaining high service standards in luxury and resort
environments. Multilingual, customer-focused, and committed to operational excellence.

Key Achievements
• Managed front office operations and reservations for international hotel guests.
• Delivered personalized VIP guest services and concierge assistance.
• Resolved guest concerns effectively while maintaining high satisfaction levels.
• Experienced user of OPERA PMS and online reservation platforms.
• Coordinated Reception, Housekeeping, and Maintenance teams to ensure smooth
operations.

Core Competencies
Guest Relations • VIP Services • Front Office Management • Reservations • Concierge
Services • OPERA PMS • Complaint Resolution • Team Leadership • Online Booking
Platforms • Multilingual Communication

Professional Experience
Front Office Manager / Reservations Manager | Smartline Meridian Hotel, Bulgaria |
May 2024–Present
Manage daily front office operations, reservations, guest services, online booking channels,
reporting, and team coordination.

Front Office Manager | DAS Hotel, Bulgaria | May 2023–Sep 2023
Supervised front office staff, ensured service excellence, and handled guest relations.

Concierge | AJWA Sultanahmet Hotel, Istanbul | Mar 2022–Nov 2022
Provided luxury concierge services, VIP arrangements, tours, transfers, and personalized
guest support.

Sales Manager | Selenay Hotel | Sep 2021–Feb 2022
Managed reservations and corporate/travel agency relationships.

Front Desk Manager | Grand Marcello Hotel | Nov 2018–Apr 2021
Managed front desk operations, VIP requests, billing, and guest satisfaction.

Education
Hotel & Restaurant Management and Catering – Pylyp Orlyk International Classical
University (2025–Present)

Hotel Management Program – EHL Advisory Services (2022)

Master’s Degree – Volodymyr Vynnychenko Central Ukrainian Pedagogical University

Languages
Ukrainian (Native), Russian (Native), English (Upper-Intermediate), Turkish (Intermediate),
Bulgarian (Basic)

Systems & Software
OPERA PMS, Microsoft Office, Booking Platforms, Channel Managers, Reservation Systems