Contact information

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Work experience

Hosting Representative

from 01.2023 to 08.2025 (2 years 8 months)
Namecheap, Дистанційно (IT)

• Provided high-quality technical and customer assistance via live chat and email to hosting service users.
• Helped clients with domain registrations, hosting configurations, SSL certificate installations, and email setup.
• Troubleshooting issues related to DNS, website migrations, and general website problems.
• Communicated professionally in English with customers worldwide using internal CRM and support platforms.
• Consistently met SLA requirements, ensured customer satisfaction, and collaborated with other departments to resolve complex
cases efficiently.

Back end developer

from 10.2021 to 07.2022 (10 months)
Стартап, Дистанційно (IT)

• Developed server-side logic and core business logic of the application.
• Implemented CRUD operations for main system entities.
• Worked with relational databases (PostgreSQL) and wrote and optimized SQL queries.
• Designed database schemas and data models.
• Integrated backend services with the client side via REST APIs.

Education

Lviv Polytechnic National University

Systems programming, Львів
Higher, from 2024 to 2025 (1 year)

Knowledge and skills

• Java
• Адаптивність
• Data management
• Understandability
• C/C++
• Python
• SQL
• Teamwork

Language proficiencies

• Ukrainian — advanced
• English — average