Aya

English tutor

Considering positions:: English tutor, Call center operator, Sales agent, Support manager, HR manager, Sales manager, Lead manager, Tourism manager, Sales representative, Development manager
Employment type:: full-time, part-time
Age:: 26 years
City of residence:: Vinnytsia
Ready to work:: Remote

Contact information

The job seeker has provided: Phone numberEmailMessenger

You can get this candidate's contact information from https://www.work.ua/resumes/9311089/

Work experience

Call center agent

from 02.2024 to 10.2024 (9 months)
Kiwi, шпиталь для екзотичних тварин, Remote (Medicine, pharmacy)

Customer Support & Inquiries: Resolving account questions, billing issues, product technical support, and service inquiries.
Problem Resolution & Escalation: Troubleshooting issue root causes, de-escalating dissatisfied callers, and routing unresolved cases to specialized departments.
Outbound Communication: Conducting sales calls, lead follow-ups, appointment scheduling, debt collection, or customer satisfaction surveys.

Team leader

from 09.2022 to 03.2023 (7 months)
Concentrix, Remote (Consulting, accounting and auditing)

Lead the day to day performance, engagement and attendance
Coach and develop team members through regular feedback and performance reviews

Education

Medical

Dentistry
Higher, from 2018 to 2023 (5 years)

Additional education and certificates

Languages and translating

2019, 8 months

Knowledge and skills

Google Meet
Online teaching
Confidence

Language proficiencies

English — fluent
French — average
Ukrainian — average
Arabic — advanced

Additional information

telegram : @a1ayia

Aya