Chiamaka

Miracle
Azubuike
08133821771, [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Abuja, Nigeria

Professional Summary

I am a solution driven individual with experience in solving complex problems with cross functional teams and building project plans in Asana and Microsoft Office, Trello, Jira. I am problem solver, analytically in my thinking and always ready to learn.
Ideally, this position will allow me to utilize my experience gained working as a customer service representative/broker in PJ Truckings, California, USA. I have great management skills; I am attentive to details and have great command of English.
I hold certificates of training in areas concerning Health, Industrial Biotechnology and Project Management and Salesforce Operations which makes me skilled with the CRM systems. I have committed to building my soft and hard skills and very open to improvements and learning of relevant skill sets.

Skills

Communication skills (verbal and written).
Analytical skills.
Interpersonal skills.
Project management skills
Problem solving skills
Call management
Record preparation
Account updating
Problem resolution

Experience

Remote customer service representative, Orthodontic Experts, Chicago, IL, USA
Scheduled, rescheduled, cancelled patient appointments using the company’s CRM system
Efficiently managed a wide range of information about different patients and clinic’s policy regarding each case.
Communicated with insurance companies on behalf of the patients to appeal certain pre-authorization approvals or policies.
Assisted patients with every issue or complaints
Calmly and effectively communicated with angry patients.
High command of English to be able to sound like a native American or Canadian
Remote Customer service representative, CONSONANT TECHNOLOGIES, Mar 2021 - Mar 2022
Documented, researched and resolved customer service issues.
Followed up with customers to offer additional support and check resolution satisfaction.
Handled customer inquiries, payments and service requests.
Delivered fast and friendly service to handle questions and service complaints.
Met personal, team and company goals in customer service environment.
Remote Customer support representative, Atlas Cargo Express, Jan 2020 - Jan 2021
Resolved customer complaints and increased customer satisfaction and customer retention by 20%
Input tracked and resolved problems with customers' orders.
Used probing questions to discover root causes of problems.
Answered web chat requests from customers for basic questions and concerns.
Handled most issues within one call and consistently met performance targets.
Offered correct and current advice by using internal knowledge base.

ACHIEVEMENTS
Achieved better services by logging daily reports into CRM system and helped in training agents to use this system which improved the work efficiency by 70%
Achieved customer satisfaction by introducing a more stable way to update customers on orders and get daily updates.
Managed destination transportation through contracted freight forwarding services.
Handled problems smoothly, working out solutions with customs officials and expediting resolutions.
Minimized shipping problems by coordinating duty and tariff payments for incoming and outgoing shipments.
Helped shippers appeal duty charges by preparing and executing required paperwork.

Education

Bachelor of Science: Microbiology
Covenant University, Ota, Nigeria, Sep 2017
University of Manchester, Jul 2021

Certificate in Salesforce Sales Operations
Certificate in Google project management
Jun 2021

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