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IT BUSINESS ANALYST / IT PROJECT MANAGER / OPERATION MANAGER
Oleg Sanko
Odessa (UTC+3)
Contacts: [open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Telegram: @That_S_OK

ACCOMPLISHMENTS:
I have a university degree in Finance and 19 years of experience as a manager in production and finance.
- I managed a team of 50 staff in production.
- Created budgets and production plans.
- Maintained the company's document flow.
- Exceeded sales targets for banking products for individuals.
Following my graduation from Hillel IT School, I decided to pursue a career in IT and management.
Since mid-2025, I have been working as a CRM system integrator.

SKILLS:
Project Management, Enterprise economy, Agile, Kanban, Waterfall, Scrum, Business analysis, Analytical skills, Familiarity
with office gadgets and applications, Product-oriented mindset, Time management, Personal responsibility, Stress resistant,
SDLC, UX/UI

LANGUAGE LEVEL:
English - Intermediate (A2); Ukrainian, russian - native.

EDUCATION:
- 2020 Hillel IT School. Project Management
- 2017 Studio "Mobios". UI/UX WEB Design, mobile-design
-2005 ONEU. Finance (Master)

TOOLS:
MS Office, Google Sheets, CRM (Uspacy, Keepin, KeyCRM, NetHunt, Commo), ChatGPT, JIRA, Figma, Balsamiq Mockups,
Axure RP, Adobe Photoshop, Adobe Illustrator

WORK:
Project manager, since May 2025:
- Configuring CRM functionality for customers;
- Analysing customer business models and processes;
- Modelling business processes in the form of flowcharts;
- Configuring and supporting telephony and social network integrations;
- Conducting training for users;
- Technical support for implemented projects, consulting and planning contacts with customers;
- Monitoring updates to Ukrainian CRM systems;
- Uspacy, Keepin crm, KeyCRM, NetHunt, Commo;
- Agile (Scrum, Kanban).

Operation Director OJSC "Meat Products", 9 years (08.2014-02.2023)
-Working with chain retail outlets (FOZZY, Tavria-V, Natalka, Kopiyka ets.)
- Working with raw material suppliers.
-Driven internal projects.
-Budget management.
-Managing a team of 50 people.
-Documentation. Approval of contracts.
-Accounting for goods, inventory.

Support Manager (Back office) of "Bank Pivdenny", 2 years (01.2012-07.2014)
- Issuance of payment cards Visa, Mastercard.
- Work with Visa, Mastercard payment systems.
-Opening and maintaining bank accounts.
-Work with clients (support).
-Solving conflict situations.
-Documentation.

Sales Manager (Front office) of JSB "Raiffeisen Bank Aval", 7 years (01.2004-09.2011)
-Opening and maintaining bank accounts.
-Handling with a client (direct sales).
-Solving conflict situations.
- Issue payment cards Visa, Mastercard.
- Disputable transactions.
-Training and mentoring the team.
-Supervising the fulfillment of the sales plan of banking products.
-Closing of salary agreements with enterprises.
-Documentation.
-Accounting for tangible assets, inventory.