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ANASTASIIA
BABIICHUK
Organised, process-oriented with over 3 years of experience in
project management (e-commerce). Skilled in scope management,
requirements gathering, delivery coordination. Strong background in
quality assurance (manual testing from user POV), project
documentation. Together with the team we laucned over 20 projects
including the charity ones. Worked on process optimization, created
initial documents and checklists for sale and development team to
CONTACT structure the work and omit most common mistakes.

Ukraine, Lutsk WORK EXPERIENCE

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Opklopper 2023.05 - present
[open contact info](look above in the "contact info" section) Project manager
LinkedIn Experience in scope management, requirements gathering,
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babiichuk-a2b7321ba estimation, planning; capacity and priority planning.
Backlog management: user stories creating, defining
acceptance criteria, task prioritizaion.
Control of deadlines and delivery process; timesheet control in
LANGUAGES task tracker.
Managing teams of 7 team members (fullstack, backend and
Ukrainian - native frontend developers, designers).
Preparation of weekly progress reports.
English - C1 Preparation of project documentation and its handover to
Japanese - B1 clients.
Quality control, manual project testing, setting tasks to
techincal team upon results.
Experience of task management tools such as ClickUp, Jira.
Project management using Agile methodology.

Donuteller 2021.08 - 2023.02
Senior Support Specialist (Japanese language)

Responsible for following up on all inquiries via HelpDesk,
provided thorough support for customers via online chat, emails.
Researched and investigated issues to resolve service issues
and/or product problems.
Consistently executed processes to minimize errors.
Collected customers’ feedback and made process changes to
exceed customer satisfaction goals.

Donuteller 2020.07 - 2021.07

Customer Support Representative (Japanese
language)

Answered customers’ emails and directly responded to
questions, provided guidance on services, inquiries and
considered complaints.
Proactively built recommendations for future improvements,
exercised judgment within defined procedures and practices to
determine appropriate action.
Assigned technical issues to relevant departments.
Provided translation of campaigns.
CONTACT

Ukraine, Lutsk EDUCATION
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Kyiv National Linguistic University 2019 - 2020
[open contact info](look above in the "contact info" section) Master degree
LinkedIn Japanese language and literature, English language and their
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babiichuk-a2b7321ba
teaching methods

COURSES
LANGUAGES
Strategic Applications of IT Project & Program Management

Ukrainian - native University of Washington

English - C1 Project Management Life Cycle

Japanese - B1 Rochester Institute of Technology