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You can get this candidate's contact information from https://www.work.ua/resumes/9390266/

Work experience

Customer support representative

from 05.2021 to 05.2024 (3 years)
Careerist, Remote (IT)

•Provided dedicated support to 180+ customers, ensuring smooth transitions after completing a Manual QA course.
•Assisted customers in creating impactful resumes and optimizing LinkedIn profiles to enhance their job search success.
•Delivered personalized guidance and tutoring to customers, addressing their specific needs and goals.
•Managed and maintained accurate documentation for all customer interactions and tutoring sessions.
•Supported customers in preparing for job interviews by offering actionable advice and resources.
•Diagnosed and resolved customer issues, delivering effective solutions to enhance their experience.
•Created and updated documentation to improve customer understanding and engagement with the product.
•Collaborated in weekly stand-up meetings with Product Management and Development teams to align on customer needs and product improvements.
•Contributed to developing strategies to optimize customer service processes and improve depart-mental efficiency.

English teacher

from 08.2019 to 08.2022 (3 years)
Kampus Kres, Istanbul (Education and science)

•Thought speaking, reading, and pre-writing skills based on the European educational standards
•Provided a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
•Organized and led activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and eld trips
•Observed and evaluate children's performance, behavior, social development, and physical health
•Met with parents to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
•Prepared reports on students and activities as required by the administration

Education

Mykolaiv National Agrarian University

Technology and research of livestock raising and processing, Mykolaiv
Higher, from 2009 to 2015 (6 years)

Additional education and certificates

Master's diploma in Teaching English as a Second Language, Bridge Education Group, Denver, CO

6 months

Certificate of Achievement “QA Engineer Course,” Careerist Academy

11 months

Knowledge and skills

• Jira
• Windows
• Linux
• TestRail
• Internet User
• Android
• Bug tracking systems
• Mozilla Firefox
• Google Chrome
• iOS
• MacOS
• Chrome DevTools
• Web Browsers
• Development tools
• UNIX
• Testing
• Safari
• Android Studio
• Mobile application testing
• Web testing
• Xcode
• Test management
• EDGE
• ADB
• Management skills

Language proficiencies

• English — fluent
• Turkish — fluent