Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9400529/

Work experience

Sales manager/ Customer Success

from 10.2022 to 06.2026 (3 years 9 months)
Freelance Management, Київ (Телекомунікації, зв'язок)

​Sales Management & Conversion:
​Managed up to 50+ inbound leads per day generated through advertising campaigns and handled customer inquiries through phone, chat, and email.
​Consulted qualified clients, identified their needs, handled objections, and presented suitable solutions.
​Followed up with prospective customers throughout the sales process to support conversion and closing.

​Customer Support & Client Success:
​Handled up to 70+ customer inquiries per day through phone, chat, and email, providing professional support and personalized solutions.
​Managed and followed up with 40-50 clients per week, ensuring timely communication and continued engagement.
​Resolved customer issues efficiently through active listening, problem-solving, and clear communication

Career break

from 03.2021 to 08.2022 (1 year 6 months)
Relocation

Wholesaler

from 08.2016 to 01.2021 (4 years 6 months)
Austine Store, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

Managed end-to-end wholesale and retail sales pipelines, overseeing product distribution from order placement through to fulfillment and post-sale follow-up.
​Coordinated distribution logistics and inventory restocking schedules to ensure optimal product availability and minimize supply delays.
​Negotiated pricing structures, order quantities, and payment terms with retail buyers, commercial clients, and distribution partners.

Knowledge and skills

• Sales management
• Work with clients
• Retail
• Wholesales
• Handling objections
• Conducting telephone negotiations
• Lead conversion
• Продуктивність
• Здатність до навчання

Language proficiencies

English — advanced

Additional information

Additional Training: Self-directed professional development in Sales Fundamentals, B2C Sales,
Negotiation, Client Relationship Management, Complaint & Conflict Resolution, Customer Retention,
and AI Tools.

Interests:
Volunteering, retailing, traveling and sports activities, gym, arts, board and video games.