Віра

Vira Larchenko

E-mail: [open contact info](look above in the "contact info" section) Mobile: [open contact info](look above in the "contact info" section)

26 y.o.
Facebook link: [open contact info](look above in the "contact info" section)

Work Experience:

• Technical support specialist at one of the biggest telecommunication companies in the USA “NEXTIVA” (Kyiv) Responsibilities:
1. Answering incoming calls and chats
2. Helping customers with their various issues such as fixing the applications, consulting on products that the company offers, fixing their physical phones, helping to adjust our business tools according to customers’ needs, building their accounts, creating call centers, resolving any other technical issues they have or delivering issues to any other needed department.
3. Filling out tickets in CRM system (company’s own CRM “Nextiva” + SalesForce)
• Driving school administrator «Antares», Assistant Head , (Kropyvnytskyi). Responsibilities:
1. Staff recruitment and management (teachers, driving instructors)
2. Submitted students’ documents, registered them in database
3. Documents management;
4. Financial reporting;
5. Carrying out different assignments of the Head of the school;
6. Conducting job intervies with applicants,
7. Managing the work of the school (January 2021 – till now)
• Sales manager (Online-store Qoopixie), Kirovograd (2019-2020 рр.)
• Private tutor for kids 5-13 y.o. (2018 – till now)
• Translator at Marriage Agency
Responsibilities:
Supporting the correspondence between the client and foreigners
Translating texts English-Ukrainian-Russian and vice versa
Full responsibility for saving client’s private information
Communicating with people from different countries

Education:
Uman State Pedagogical University
Specialty "Language and Literature (English)"
Academic level – Master's Degree (2013-2019),
Specialization "German Language"

LANGUAGE SKILLS:

Ukrainian (native), English (fluent speaking)

TECHNICAL SKILLS:

PC user (Microsoft Office),
knowledge of office programs,
Internet, mail, quick typing, CRMs such as Bitrix24, Salesforce

Personal qualities:

Multitasking
Communicability
Adaptability
Responsibility
Team working
Activity
Desire to develop professional and personal skills