Наталія

Pankova Nataliia
Administrative assistant
CONTACT:
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Kyiv City, Ukraine

EDUCATION EXPERIENCE IN AVIATION
CABIN CREW 2024- PRESENT
Master of Philology Translator/Interpreter
SKYUP AIRLINES LLC
National Pedagogical university from English and
Ensure, under the authority and responsibility of the
German 2017
Commander, the safety of passengers, crew and aircraft in flight and on

LANGUAGES ground, in a normal and emergency situation, including evacuation;
Establishing a link between passengers and flight crew;
English - upper-intermediate Providing a high level of comfort and service for SKYUP MT customers,
German - intermediate namely – passengers, and with their affability,
Ukrainian – native skills, diligence and willingness to help, directly form the company's image;
Handle in-flight emergencies and medical situations;

ADDITIONAL Promote and sell onboards products;
Anticipate passengers needs and exceed expectations.
SKILLS
CABIN CREW 2023- 2024
NAVpredprod, Oracle, AMOS, SKYLINE EXPRESS AIRLINES LLC
DELO,1C, ВЧАСНО,MyWorkDAy, Ensured passenger safety in accordance with aviation regulations and company policies;
Conducted pre-flight checks and onboard demonstration;
CrewConnex, FlyCo.
Provided professional customer service to passengers;
Microsoft Word, Excel, Power Point. Assisting passengers during boarding and seating;
Handled emergency situations calmly and responsibly;
Maintained high standards of discipline and appearance

ENGINEER OF THE 1ST CATEGORY OF THE TECHNICAL DOCUMENTATION GROUP
(MAINTENANCE DEPARTMENT) 2019 -2020

UKRAINE INTERNATIONAL AIRLINES LLC
Provided the aircraft on-board and certification documentation;
Ensure the department’s activities with airworthiness maintenance documentation
(accountanting and systematisation, maintenance in current status, maintenance of lists of
documents, storage of maintenance history documents);
Worked with programs and websites of manufacturers of aircraft and its components (
SAFRAN, HONEYWELL AEROSPACE, PRATT&WHITNEY, MyBoeingFleet etc.)
Ensure the storage of documents from the history of aircraft maintenance and technical
records from the performed maintenance of aircraft and components, etc.
OFFICE-MANAGER OF CONTINUING AIRWORTHINESS MANAGEMENT ORGANISATION
UKRAINE INTERNATIONAL AIRLINES LLC 2018-2019

Provided administrative support of CAMO and Chief Technical Officer;
Made travel arrangements for 500+ employees;
Wrote business letters in Ukrainian and English languages;
Kept a time sheet of accounting;
Interacted with other departments (HR department, accounting department): drew up
civil and legal agreements and acts of completed works, worked with primary
accounting documentation, collected information and drew up a monthly proposal
plan (conferences, training, business trips) etc.

EXPERIENCE IN ADMINISTRATION
JUNIOR PEOPLE&ORGANIZATION MANAGER
PUMA 2024
Assisted with HR administration and personnel documentation, including preparation
of orders for leave, appointments, transfers, and leave rescheduling; completion of
employees’ personal record cards; maintenance and storage of personnel files.
Coordinated and communicated with various company departments.
Entered, updated, and consolidated employee data in the company’s HR information
systems in MyWorkDay.
Prepared drafts of internal corporate documentation.
Maintained and updated records in tracking spreadsheets (including military
registration data, where applicable); prepared documents for archiving and maintained
document registers.
Performed other administrative and operational tasks as assigned by management.

ASTARTA ORGANIC BUSINESS CENTRE – ADMINISTRATOR 2023-2024
Provided front desk duties by greeting guests and informing company’s representative
about visitors, managing check in/out answering questions,
Collaborated with maintenance and cleaning staff to keep the business center clean
and safe;
Accepted the applications for admission to the business center or parking lot;
Delivered messages, mail,documents for the residents of business center in a timely
manner etc.

SECRETARY
DC UKRAINE LLC (WATSONS) 2017-2018
Provided front desk duties by greeting guests and informing company’s representative
about visitors, managing check in/out answering questions,
Collaborated with maintenance and cleaning staff to keep the business center clean
and safe;
Accepted the applications for admission to the business center or parking lot;
Delivered messages, mail,documents for the residents of business center in a timely
manner etc.
Collected applications and ordered stationery for office and regional employees.