Chinaza

CHINAZA OTI
Regulatory Compliance & Operations Coordinator
Coimbra, Portugal • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Regulatory Compliance and Operations Coordinator with over three years of hands-on experience in energy and HVAC
compliance within the US market. Specialised in end-to-end permit processing, rebate administration, energy code
adherence, and audit preparation. Proven track record of reducing application rejections, improving documentation
accuracy, and ensuring full regulatory compliance across complex multi-stakeholder projects. Experienced in
coordinating remote teams across international markets with strong analytical, reporting, and communication skills.

CORE COMPETENCIES
Regulatory Compliance Management • Permit Application Processing • Rebate Program Administration • Energy
Code Compliance • Documentation Auditing • Compliance Reporting • Risk Identification & Mitigation • Audit
Preparation • Policy Interpretation • Quality Control & Review • Government Portal Submissions • Cross-
functional Coordination • Stakeholder Management • Data Analysis & Reporting • CRM Management
Tools: Google Workspace • Microsoft Office • HubSpot CRM • Zendesk • Slack • Notion • Canva • LinkedIn Sales
Navigator

PROFESSIONAL EXPERIENCE

Regulatory Compliance & Operations Coordinator | US-Based HVAC/Energy Company (Remote)
June 2023
• Managed end-to-end regulatory compliance submissions ensuring adherence to federal and state energy codes,
maintaining over 98% documentation accuracy
• Conducted compliance audits identifying regulatory gaps and implemented corrective actions, reducing application
rejections by 20%
• Reduced permit and rebate application processing time by 25% through development of improved tracking and
follow-up systems
• Coordinated documentation review between internal teams ensuring 100% compliance prior to submission
deadlines
• Administered energy rebate programmes in line with US utility provider requirements and government regulations
• Maintained organised compliance records and reporting systems to support audit readiness and regulatory
inspections
• Served as primary compliance liaison for customers, resolving regulatory queries and maintaining satisfaction
ratings above 90%
• Researched and interpreted changing energy regulations to ensure ongoing organisational compliance

Lead Generation & Research Specialist | HR Vision (Remote)
January 2022 – August 2023
• Generated and qualified over 300 leads monthly using LinkedIn Sales Navigator, SalesQL, and Glassdoor
• Increased lead conversion rate by 15% through targeted outreach and segmentation strategies
• Conducted detailed market and candidate research to support compliance-driven recruitment campaigns
• Produced data analysis reports to guide business development and hiring decisions
• Maintained and updated CRM records ensuring accurate and compliant pipeline tracking

Customer Service Representative | Get Carrier Auto Transportation LLC – USA (Remote)
September 2022 – April 2023
• Ensured accurate documentation and compliance of shipment records and delivery timelines
• Managed 50+ daily customer interactions maintaining satisfaction rates above 90%
• Coordinated freight scheduling and dispatch in compliance with logistics regulations, improving delivery efficiency
by 18%
• Collaborated with operations teams to streamline communication and improve service delivery standards

Sales Representative | Payback LTD (On-site)
December 2020 – December 2021
• Managed full customer sales cycle ensuring adherence to company policies and compliance standards
• Increased monthly sales revenue by 12% through structured and compliant upselling techniques
• Reduced customer cancellations by 5% through implementation of improved retention strategies
• Maintained accurate sales records and performance tracking reports

Customer Support Specialist — Intern | Slot NG (On-site)
October 2019 – February 2020
• Achieved a 95% response accuracy rate handling customer enquiries across multiple channels
• Maintained organised and compliant records of all customer interactions and resolutions
• Supported development of internal communication and documentation standards

EDUCATION
Bachelor of Arts — International Economic Relations
KROK University, Kyiv, Ukraine

CERTIFICATIONS
• Google Digital Marketing Certificate
• Google Project Management Certificate (in progress)
• HubSpot CRM & Marketing (in progress)