Resume from April 25, 2024 PRO

Danmole

Customer support Sales representative, 30 000 UAH

Employment:
Full-time, part-time.
Age:
31 years
City of residence:
Kyiv
Ready to work:
Remote

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Work experience

Sales Manager (Remote)

from 04.2023 to 03.2024 (11 months)
American International Logistics Inc, Haslet Texas, USA, Remote (Transportation and logistics)

Converting of leads into new customers
Tracking of Cars from pick-up location to Delivery point.
Taking calls from customers to help link them with carriers (Transport Companies)
Inputting of clients information into CRM system.
Providing quotes to customers through phone calls.
Processing customers payments.
Managing carriers by making sure a customers car is picked up on time and delivered safely at their door step.
Providing customers with all the necessarily information they need.
Resolving customers complaints on the phone.
Posting of Cars on Central Dispatch.
Generating Reports.
Dispatching of orders.

Customer support representative

from 02.2021 to 02.2023 (2 years)
orthodontics experts, USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces Providing information about pricing
solving all customers related problems

Marketing manager

from 03.2020 to 01.2021 (10 months)
CRANES AND LADDERS, Remote (Wholesale, distribution, imports, and exports)

Managed and led a total of 13 brand ambassadors dispersed in 8 stores on Lagos Mainland and produced significant results.
Products samples were given to a minimum of 10 consumers daily and a total of 50 consumers weekly while producing extraordinary turnover in sales.
Ensured all brand ambassadors in every store worked to achieve and exceed their weekly sales targets
Gave accounts of stocks available in every store so as to restock where necessary

Operations manager

from 01.2017 to 02.2020 (3 years 1 month)
NINETEENTH SHOES, Remote (Light industry)

Successfully managed the shoe making factory and company operations between the year 2017 to 2020, determined the number of necessary resources (workforce, raw materials etc.),
Reviewed all maintenance work, and ensured that output meets quality standards.
Trained the sales personnel on the features and material specifications for better customer service.
Quickly identified and resolved customer complaints, provided appropriate solutions and alternatives within the time frame and followed up to ensure resolution.
Generated brand ideas for social media promotion and enhanced company visibility.
Assigned jobs to workshop labor and ensured a clear understanding of requirements is passed on.
Ensured that all shoemaking projects are completed within set timescales and delivery dates.
Utilized keen knowledge and initiative to resolve routine issues as they occur around the workshop and suggested solutions.
Managed the quality outputs of all workshop employees, supervised project details from drawings through to completion including ordering materials, producing cutting lists, assembly, finishing and wrapping.
Maintained safety within the workshop; adhered to the workshop guidelines, standards and work ethics.
Implemented and maintained a housekeeping program to ensure that the team are working in an efficient, tidy and safe environment at all times.

Education

Crawford University

BSC Biochemistry, Other countries
Higher, from 2013 to 2017 (4 years)

BASIC COMPUTER TRAINING PROGRAM

Other countries
Specialized secondary, from 2010 to 2011 (1 year)

AOCOED INTERNATIONAL SCHOOL

Other countries
Secondary, from 2004 to 2010 (6 years)

Knowledge and skills

Punctuality Ability to work in multitasking mode Management of CRM Fast typing Receiving incoming calls Slack Communicability Conducting online chats The first line of support Leadership Team management

Language proficiencies

English — fluent

References

AMOSU PETER BABATUNDE 

AMOSU PETER BABATUNDE 

CEO,, NINETEENTH SHOES

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