Надія

NADIIA KONDRATENKO
Project Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Kropyvnytskyi, UA, Ukraine

SKILLS SUMMARY
Agile Methodologies Scrum Jira Project management–trained professional with experience in customer support,
operations, and team supervision across global user-facing environments.
Confluence Completed a Project Management Course with AI at Hillel IT School and hold the
Stakeholder Communication Scrum Fundamentals Certified credential. Bring hands-on experience with Jira,
Confluence, stakeholder communication, risk awareness, cross-functional
Risk Management coordination, and team mentoring. Prepared to contribute strong organization,
problem-solving, and communication skills in a Junior Project Manager or Project
Project Coordination Coordinator role.
Cross-functional Collaboration

Team Coordination EXPERIENCE
Training and Mentoring
Customer Care Expert 05/2023 - Present
Conflict Resolution Time Management
Wix Kropyvnytskyi, UA,
Microsoft Office Google Workspace Ukraine
AI Tools • Supported users across global markets, primarily the US, UK, and Canada,
through live calls, chats, and posts.
• Coordinated with third-party payment providers, including Stripe and PayPal, to
complete manual account verification and track KYC and compliance issues in
EDUCATION Jira.
• Guided users in building and customizing websites in the Wix Editor, helping
move requests from issue identification to resolution.
Master's Degree • Investigated and resolved issues related to company products, integrated
Bohdan Khmelnytsky National marketing and SEO services, and local applications.
• Trained and mentored over 100 new company employees on customer service
University of Cherkasy
best practices, enhancing team performance and service quality.
09/2020 - 12/2021 Cherkasy, Ukraine
• Germanic languages and literatures Team Supervisor 09/2020 - 05/2023
(including translation), primary -
English IT Develop Corp Kropyvnytskyi, UA,
Ukraine
• Supervised the team's daily performance, monitored key metrics, and ensured
Bachelor's Degree
monthly KPIs were consistently achieved.
Volodymyr Vynnychenko Central • Coordinated with the U.S.-based manufacturers to process dropshipping orders.
Ukrainian State Pedagogical • Collaborated with freight forwarders and shipping carriers to investigate and
University resolve lost or delayed shipments.
• Calculated sales tax, reviewed tax exemption certificates, and communicated
09/2016 - 06/2020 with the IRS regarding tax-related matters.
Kropyvnytskyi, Ukraine • Coordinated the Return Merchandise Authorization (RMA) process, including
• Philology (Applied Linguistics product returns and replacements.
(English Language) and Germanic • Processed both domestic and international export orders.
Languages and Literatures

INTERESTS
TRAINING / COURSES
Project Management Course Yoga and boxing Reading
with AI
Hillel IT School | 04/2026 - 07/2026 Learning foreign
languages

CERTIFICATIONS
LANGUAGES
Scrum Fundamentals Certified
(SFC™) Ukrainian C2 English C1
SCRUMstudy | 04/2026
Russian C1 Spanish A2

Japanese A1