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Volodymyr Tyshchuk

Work experience

Feedback Management Representative Jun 2023 - Present
Austrian Airlines, Lviv
Personal Responsibilities include:
handling passenger cases (flight irregularities, denied boarding, baggage claims, etc.)
calculating and issuing compensation/refunds to passengers according to International Aviation
Name Laws and Conventions
Volodymyr Tyshchuk
working with OneRes (flight booking system)
Address providing assistance to frustrated customers and resolving time‑sensitive claim cases
Bazarna street 34
79007 Lviv proficient knowledge of flight scheduling, airport operations and airline policies

Phone number
[open contact info](look above in the "contact info" section)
Customer Support Representative Dec 2022 - May 2023
WizzAir, Lviv
Email
[open contact info](look above in the "contact info" section) Responsibilities included:
providing phone support to WizzAir clients worldwide
Interests assisting with booking‑, flight irregularity‑ and payment‑related issues in a swift manner
mediating cases involving stressed or frustrated customers
handling personal and financial data according to GDPR regulations
Political science and current working with flight‑booking CRM
events
maintaining and improving an high case resolution rate
Cooking
History Senior Line Cook Sept 2018 - Sept 2022
TIKITHAI, Lviv
Movies
Responsibilities included:
Languages managing a team of line cooks
training new employees
daily monitoring of sanitary standards and menu availability
English B2 preparing menu items and maintaining inventory
Ukrainian Native working with wholesale suppliers
reporting to upper management

Education and Qualifications

Master's degree in Political Science Sept 2015 - Dec 2020
National University "Ostroh Academy", Ostroh
Volunteered in the University's Center of Arts and Culture, organising events, concerts and festivals.

Skills

B2C customer support

Multi-tasking

Attention to detail

Stress-resilience

Complaint handling