Contact information

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Work experience

Customer service representative

from 11.2023 to 12.2023 (1 month)
Voro motors, Remote (Auto business and auto service)

- Provided exceptional customer service to clients of a leading scooter company, both pre- and post-sales, through various channels such as phone, email and live chat.
- Assisted customers with product inquiries, technical support, order processing, and warranty claims.
- Effectively utilized Shopify to manage orders, inventory, and customer information.
- Utilized dial pad systems to handle and route incoming calls efficiently.
- Acted as a liaison between customers and the product development team, providing valuable feedback.

Private English tutor

from 12.2021 to 01.2022 (1 month)
private company, Zaporizhzhia (Individuals)

Customer service representative

from 12.2020 to 10.2021 (10 months)
elmani couture (Design)

Additional education and certificates

High School

2019, 6 years

Knowledge and skills

• Persistence
• CRM
• Multitasking
• Conducting online chats
• Ability to work in multitasking mode
• Receiving incoming calls
• Fast typing

Language proficiencies

English — fluent