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Менеджер роботи з клієнтами

Considering positions:
Менеджер роботи з клієнтами, крю-менеджер 
City of residence:
Lviv
Ready to work:
Remote

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Curriculum Vitae
Name: Ryazantseva Svetlana
Zip-code and town: 83122 Donetsk
Cell phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Date of Birth, place: 28. October 1987 in Donetsk city, Ukraine

General Information
Responsible, fast learning and highly motivated humanitarian aid worker with Economic background.

Work experience
July 2020-Decemer 2021 - "People in need" Non-Governmental International Humanitarian Organization, Czech
Republic - Monitoring support (service provider) DNGCA

April 2019-December 2021 – National Red Cross Society of Ukraine - Head of the District Organization of
volunteers for the implementation of ICRC projects, monitoring the implementation of the provision of
social services by the Patronage Service

June 2015 -April 2019 - "People in need" - Food Security Program/Project Assistant
Develops and revises the structure of electronic database
Submits all data to database, prepares reports in time
Provides relevant information for preparation of proposals and reports
Monitors the project implementation
Cross checks the data provided by external partners/authorities
Facilitates agreements with selected partners
Supervises implementation of sub projects in coordination with Project Coordinator and Program
Manager
Coordinate project plans with other PIN projects
Participate in coordination and cluster meetings
Provide colleagues with required information (lists, databases, etc.)
Provide beneficiaries with information about future distributions and documents needed by sms-
notifications.
Provide necessary information on demand of project hotline.

October 2012-September 2015 - The Department housing and communal services of the Donetsk Regional State
Administration - Chief Specialist of Organizational Department
Registration and storage of orders, clearances, incoming and outgoing correspondence registration and dispatch,
preparation and arrangement of events with conference calls, control over documents execution, organization of
reception of citizens by senior management and telephone communication with citizens in the region

March 2012- June 2012 - Travel company "Wherever you go" - Sales Manager
Sale of tours, contracts preparation and fulfilment with tourists and hotels, search for new customers

February 2011- February 2012 "Oschadbank"- Economist
The opening/closing of accounts, transfer of funds to plastic cards, customer service on plastic cards, credit lines,
search for new customers

Education
2005-2011: Donetsk National University (Full-time education) Economic, International Economics (master degree)

Courses and post-professional trainings
2021: Increased and safer behavior associated with mines and explosive remnants of war
2016: Personnel development training "Golden Staff"
2016: Help Age training- Help for the elderly people
2016: Red Cross training -First aid
2013: Participated in the competition "The best civil servant of the year in Ukraine "
2013: Professional development in the Dnipropetrovsk Regional Institute of Public Administration under the
President of Ukraine on the subject: "Access and use public information in government"
2005: Training "Computer Technologies in management"

Additional Information
Proficient user of the Office-package MS Office, Word, Excel, Outlook, Power Point, ELO, Navision
Ukrainian – mother tongue
Russian - proficient user
English- intermediate

Hobbies Reading, travelling, spending time with family

Marital status: Married

Driving license for category B

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