Інна

CV. INNA
KARPOVA
E-mail: [open contact info](look above in the "contact info" section)
Telefon: [open contact info](look above in the "contact info" section)

Data urodzenia: 06.01.1988
Miejscowość: Warszawa

Highly organized, open-minded and details-oriented project manager with over 7 years in the field of IT,
web/app, game industries. Experienced in managing CRM systems to guide teams in successfully deliver
quality results.

01. UMIEJĘTNOŚCI

WordPress Project Coordination PowerPoint Web Managment Project Planning ZOOM
CRM Notion Microsoft Teams MS Office Time management Problem solving
Communication Project Scheduling Task Management Organization Critical Thinking
Leadership Skills Strategic Planning Documentation Development Negotiation Skills
Teamwork Leadership Self-Motivated Jira Agile Confluence Management Foundations
KANBAN Planowanie projektów Umiejętności analityczne Figma Axure Zeplin
Diagrams Project wireframes MVP Project prototypes

02. DOŚWIADCZENIE ZAWODOWE
04.2022 – 09.2022 < 6 mies. >
Project Manager IT
CodeClusive / Warsaw

Krótki opis stanowiska:
I was proud to be a part of the CC team for 3 startup projects (contract).
Project 1 - Thanks Mel (https://thanksmel.com)
Mel is an app designed for women (and all family members) to keep track of all the things she
needs to do and remember.
Project 2 - Financial web-app for corporations.
Project 3 - F. property management app

06.2021 – 04.2022 < 11 mies. >
IT Project Manager
SENSI LABS / Warszawa

Krótki opis stanowiska:
Project #1 - Trusted advanced forensic document-examination systems for
currency, passports and other questioned documents
Project #2 - The first people analytics platform. The platform use ML to match
candidates to job offers
Project #3 - The platform for renting everything you want (flats, cars, equipment
etc) + mobile app (Android, iOS)
Project #4 - Automated CRM for sales managers/team and call center
Project #5 - AR app
Responsibilities:
Managed a cross-functional team of 10+ developers to deliver high-quality
results;
Collaboration with the CEO, COO of the products;
Create prototypes, diagrams for the MVP products;
Supervised the team's daily and weekly progress to ensure projects were on
schedule and within budget;
Completed project reviews that summarized the scope, budget, and timeline;
Proactively identifying workflow issues and offering solutions;
Proposing and implementing technical solutions to improve production;
Analyzing technical documentation, creating tasks.
Etc

10.2015 – 06.2021 < 5 lat 9 mies. >
Freelance IT Project Manager
Freelancehunt.com / Worldwide

Krótki opis stanowiska:
Creating technical and creative documentation;
Production and reviewing estimates of time to be spent on technical documentation as input to
the overall cost estimation of the project;
Creating and maintaining the information architecture and master data;
Acting as a single point of contact for internal teams regarding additional requests, evaluating and
dispatching the work;
Creating clear and consistent design documentation;
Create, edit and manage graphic content according to needs and guidelines;
Creation of promotional materials, layouts for print, graphics for internet;
Taking care of the coherence of the visual identity of all graphic materials;
Searching for customers.
Etc.

Cooperation:
https://www.playrix.com/
STARITSKY & LEVITSKY
Dozamech (Ukraine)
https://goldlaser.com.ua
etc.

01.2020 – 03.2021 < 1 rok 3 mies. >
Customer Service Specialist
Regal Entertainment Group / Warsaw, Poland/USA

Krótki opis stanowiska:
Regal, a subsidiary of the Cineworld Group, operates one of the largest and most geographically
diverse theatre circuits in the United States, consisting of 7,211 screens in 549 theatres in 42 states
as of October 28, 2019.

Wrote and formatted customer emails, letters, and other documents;
Maintained an accurate customer account information database (including canceling and
updating customer accounts);
Expanded skill set and product knowledge by consistently taking advantage of all internal training
opportunities;
Maintained up-to-date customer details database at all times to comply with state and federal law;
Recorded all customer feedback to assist with implementing new methods of improving customer
service;
Acted as an escalation point for challenging calls in absence of supervisor availability;
Commended for active listening skills, reliability and positive outcome-driven approach in
performance evaluations.

Partner:
https://www.cineworld.co.uk/

12.2016 – 01.2019 < 2 lata 2 mies. >
Customer Service Manager/Team Leader
McDonald's / Warsaw, Poland

Krótki opis stanowiska:
Analyzed data to identify trends, and flagged issues that could be addressed through program or
process improvements;
Responded to customer requests via telephone, email, and online channels;
Recorded all customer feedback to assist with implementing new methods of improving customer
service;
Developed strong, proactive, customer-focused relationships;
Expanded skill set and product knowledge by consistently taking advantage of all internal training
opportunities;

01.2013 – 10.2015 < 2 lata 10 mies. >
IT Project Manager
InWeb / Odessa, Ukraine

Krótki opis stanowiska:
Working with new or pre-screened clients who have big ambitions to scale and big budgets at their
disposal, you will optimize your team’s resources to plan and execute strategies that increase
bottom line profits from month to month as quickly as possible;
Leading a team of SEO specialist, CRO expert, Analytics Expert, Copywriter, SMM specialist and a
Video Editor/Graphic Designer to deliver fast, rewarding results for your clients;
Client management/Building a strong rapport and understanding and influencing client
expectations;
Involving other team members in analysis, ideation and execution;
Providing direct feedback for your team & coaching them to continually develop;
Setting realistic targets & meeting them;
Setting quarterly & monthly objectives & key results;
Monitoring quarterly & monthly objectives & key results weekly & planning how to better meet
them or pivot;
Following defined company project management framework and processes;
Working in a team

04.2013 – 10.2013 < 7 mies. >
Project Manager/Technical Writer (outsourcing)
StairwaySoft / Odessa, Ukraine/USA

Krótki opis stanowiska:
StairwaySoft is an Israeli and Ukraine-based engineering provider of innovative software
development services with a team of expert engineers.
https://stairwaysoft.com/

Worked collaboratively in a team environment;
Completed project reviews that summarized the scope, budget, and timeline;
Maintained excellent communication with customers for the duration of projects;
Supervised the team's weekly progress to ensure projects were on schedule and within budget;
Presented weekly progress updates to upper management;
Formed a strong project team by motivating team members, helping to build healthy
relationships, and provide coaching;
Document software under development when other tasks are handled;
Managed project scopes by ensuring changes were documented and approved throughout the
process;
Managed a cross-functional team of 5 employees to deliver high-quality results;

06.2011 – 02.2013 < 1 rok 9 mies. >
Project Manager/Game Designer
Blam! Games / Odessa, Ukraine/USA

Krótki opis stanowiska:
Designing new approaches, concepts, models, and processes;
Writing technical documents for every team member;
Team management (inside and outside of the office/outsource);
Managed a cross-functional team of 25+ employees to deliver high-quality results;
Working with producers to determine tasks and schedules and collaborating on the game design
documentation, writing proposals and final docs for all aspects of the game's design;
Working with the Game Director to support the creative vision, long-term design goals, and
maintain the quality of the game’s design and content;
Supporting the development of individual members of the team;
Focusing on game mechanics and maintaining global gameplay balance;
Proactively identifying workflow issues and offering solutions;
Proposing and implementing technical solutions to improve production;
Providing constructive feedback to speed up the production process;
Testing;
Collecting and processing player data and feedback

03.2010 – 06.2011 < 1 rok 4 mies. >
 Junior IT System Administrator
NVK24-Marine Liceum / Odessa, Ukraine

Krótki opis stanowiska:
First-line IT support for office’s employees
Develop and maintain documentation including installation and configuration procedures;
Perform daily system monitoring, verifying the integrity and availability of all hardware;
Labeling of all major assets;
Resolved all issues professionally and in a timely manner;
Coordinated executive diaries for internal and external meetings, avoiding clashes and
maximizing efficiency;
Wrote daily reports using MS Office Suite.

03. ZNAJOMOŚĆ JĘZYKÓW
angielski: poziom zaawansowany
rosyjski: poziom zaawansowany
ukraiński: poziom ojczysty
polski: poziom zaawansowany

04. WYKSZTAŁCENIE
10.2016 – 10.2022 < 6 lat 1 mies. >
Społeczna Akademia Nauk
Kierunek: turystyka i rekreacja
Specjalizacja: Zarządzanie
Poziom wykształcenia: licencjat

09.2004 – 02.2010 < 5 lat 6 mies. >
ONMU
Kierunek: informatyka
Specjalizacja: Analityk IT
Poziom wykształcenia: magister inżynier

05.2004 – 09.2004 < 5 mies. >
Akademia komputerowa STEP
Specjalizacja: Web-design i tworzenie stron internetowych
Poziom wykształcenia: podstawowe

05. SZKOLENIA, KURSY, CERTYFIKATY
07.2021
Confluence
Organizator: Project Management Institute

07.2021
Agile Foundations
Organizator: NASBA
01.2020
Customer Service
Organizator: Regal

05.2017
BHP
Organizator: Społeczna Akademia Nauk

05.2015
Project Managment
Organizator: InWeb

07.2013
Management Foundations
Organizator: PMI

06. AKTYWNOŚĆ DODATKOWA
06.2017 – obecnie < 5 lat 7 mies. >
Fundacja "HaszczePaszcze" / Warszawa

Dodatkowe informacje:
Our Foundation is fascinated by the Siberian Husky breed, composed of those who raise them and
those who support them.

We are a group of people who are not indifferent to everyday dog problems. We take care of
homeless, abandoned dogs, especially those of the Siberian Husky type, which end up in shelters or,
worse, on the streets, "hanging" on chains. We try to help our children return to normalcy by looking
for temporary homes where they learn to trust people and where we prepare them for adoption.

Our team is a team of devoted and mega positively engaged people who have proven themselves in
hundreds of different situations. So far, no action we have taken has turned out to be in vain.

07. ZAINTERESOWANIA
Passionate about photography, long and short-distance traveling, illustration, art, architecture, games.
Love planning my day and the path to my goals, organizing trips for myself and for friends. Self-
coaching and spend time with my dogs by cycling with them on a warm day near Wisła or long walking
in the park - it's my way of reducing the stress.

08. LINKI
[open contact info](look above in the "contact info" section)
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rekrutacyjnym dla celów przyszłych rekrutacji.