Марія

P R O J E S T
O R I E N T E D
MARIIA BOHOMOLOVA
tg/tel: [open contact info](look above in the "contact info" section) / @marursama
[open contact info](look above in the "contact info" section)

REMOTE POSITION SEARCH

ready for a new experience

WHO AM I

My entire career has been about people and services for people, however there is something in me that I don't want
to forget anymore - my potential. Therefore, I dare to do something that will truly bring pleasure. What will make me
and the people around me better. That's why I am very ready for new challenges.

I traveled a lot, lived abroad, worked in the USA, and often saw how the red-hot sun rolls over the horizon of the
oceans. But the best for me is at home, that's why I'm here.

Volunteer / fundraiser of The 95th Air Assault Brigade (Ukraine) : we buy cars, radio stations, defence ammo, drones
and everything that can bring us closer to victory.

EXPERIENCE EDUCATION
KOZMINSKI UNIVERSITY
BUSINESS ADMINISTRATION
IT CUSTOMER CARE 2014 - 2018
SUPPORTYOURAPP (USA); MILODO E-COMMERCE (SWITZERLAND) DIPLOMA TOPIC: "DETERMINANTS OF SUCCESS AND
2021 - currently; 2019 - 2021 FAILURE ON THE EXAMPLE OF STUDENTS OF THE LEON
KOZMINSKY UNIVERSITY FROM UKRAINE"
Customer support from all over the world for the CV builder website (Europe, Asia, WRITING LANGUAGE: ENGLISH
America, Australia);
Taking care of PL line by my own: closing up to 40 calls a day, 200 emails, 30 chats;
2004 - 2012
Improved QCRM (calling system software) by communicating with IT developers;
Made a decision on the refunds;
MUSIC SCHOOL, PIANO CLASS
Increased positive reviews by identifying and resulting of customer requests;
Coordination, planning and control of the support service specialist department (E-
commerce solution); SKILLS
Created a knowledge base in English and Polish and training videos on YouTube for E-
commerce solution; Creativity, fast adaptability
Preparation of estimates, reports, strategic planning
Researched, tested and compared competitor site builders to find the best solution
Multicultural awareness, strong networking skills
for our E-commerce solution (Shopify, Amazon, Wix); Graphic design (Canva, Adobe Photoshop/Fresco)
Writing articles for both companies (topics: CV creation; e-commerce site builder); Proofreading/ Translation/ Writing/ Editing of texts
Project management tools (Jira, Confluence,
BRAND MANAGER Google Workspace)
Support tools (QCRM, AirCall, Zadarma, tawk.to,
NADIIAG CLOTHING BRAND; BLOG ARTICLES (FREELANCE) HubSpot, Slack, HelpScout)
2021 - 2022; 2018 - 2019 Social media tools (Tilda, YouTube, Instagram
Ahrefs, VSCO)
NadiiaG brand development, market research, brand positioning;
MS Office — proficient
Created, edited and translated of blog articles (topic: traveling);
Managed social networks pages with strategic planning, increased the
number of followers by 10 times (English/Ukrainian)
HOBBIES
Redone a website on Tilda for NadiiaG brand.
Playing piano, writing music
BRANCH MANAGER Writing poems, texts for music
СUT IT STUDIO (CHAIN OF URBAN HAIRDRESSERS IN WARSAW) Surfing, snowboarding, yoga, books
2017 - 2018

Budget planning, work with suppliers, reporting
Accounting, administrative work LANGUAGES
Customer and team care
English - C1
Brand development, SMM (Polish/ Ukrainian)
Polish - C1
Ukrainian is native

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European
Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
(General Data Protection Regulation).