Dariia

DARIIA MOTORNA

Mobile: +971 58 593 470
Email: [open contact info](look above in the "contact info" section)
Visa Status: Employment (Transferable)
Nationality: Ukrainian
DOB: 11 April 1994

PROFESSIONAL SUMMARY

As a Flight Attendant at Emirates Airlines, I have a passion for providing exceptional customer service and maintaining
high personal presentation standards. I recently completed a CIPD - Level 3 Certificate from DPG, which has given me
a strong understanding of HR principles and practices. I have experience in mentoring new joiners, coordinating
schedules, liaising with marketing and PR colleagues, and ensuring the smooth execution of events. As a Front Desk
Reservation Agent, I honed my customer service skills and attention to detail, ensuring accurate postings of all
incidental charges. I am eager to transition into the HR industry as an HR Assistant or Onboarding Recruitment
Assistant and bring my passion, motivation, and newly acquired HR knowledge to a new role. I am confident that my
transferable skills and eagerness to learn will enable me to excel in the position and make a valuable contribution to
the team.

CORE COMPETENCIES

 Cross-Cultural Work Environment;  Hospitality & Front Office Excellence;
 Passenger, Crew & Flight Safety;  Hotel Policies & Procedures Expertise;
 Emergency Procedures & Response;  Problem Solving & Results Driven;
 Plane Evacuation Protocols;  Anticipation and Team Work;
 Airport Codes & Airline Terminology;  Customer Flow Management;
 Cabin F&B Service & Inventory Control;  Judgment and Decision-Making Ability;
 Aircraft Operations & Security;  Communication & Leadership Qualities.

PROFESSIONAL EXPERIENCE
[September 2023 – TILL PRESENT] part-time – K-Hire (remote) IT recruiter.

 Sourcing and attracting qualified IT professionals and non-tech positions to meet client's needs.
 Leading the full recruitment lifecycle resulting in successful job-offering;
 Searching and selection, including active search and headhunting;
 Conducting HR interviews followed by written and oral candidates’ evaluation and presentation;
 Work with recruitment documentation.

Instruments:
Jira, Boolean search, X-ray, GitHub, Kaggle, LinkedIn, Indeed, CRM, ATS.

[January 2019 – TILL PRESENT] – “Emirates Airlines”, Dubai – UAE.
Position: Flight Attendant

 Delivering excellent Inflight service consistently to meet and exceed passenger expectations;
 Providing consistent personalized service while keeping in mind the finer aspects of service delivery to all
passengers to increase customer loyalty;
 Greeting passengers, monitoring carry-on baggage, directing passengers to assigned seats, and providing special
attention to certain passengers, such as the elderly, children, or disabled;
 Building and maintaining excellent relations with VIPs and existing passengers;
 Promoting friendly, efficient customer service and creating a warm and welcoming atmosphere for all the
passengers;
 Promoting a cooperative teamwork environment onboard the aircraft with all crew members;
 Mentoring new joiners, helping them to develop customer service skills, and perfecting cabin security techniques;
 Operating in compliance with all airline and federal aviation regulations to ensure complete compliance with safety
and security procedures;
 Driving passenger satisfaction by answering questions and providing solutions to issues arising during flights
promptly;
 Facilitating communication between the flight deck and cabin crew before and during flights to promote smooth
operations;
 Maintaining high personal presentation standards that represented “Emirates Airlines” in general.

[August 2018 - November 2018] – “Grand Hyatt” Hotel, Dubai – UAE.
Position: Event Coordinator (Cross Training)

 Worked with clients, guided them through the event details, and made sure their requirements were met.
 Coordinated schedules and timelines for all events, ensuring smooth execution and timely completion.
 Liaised with marketing and PR colleagues to promote special events on social calendars, ensuring maximum
exposure and attendance.

[August 2017 – August 2018] – “Grand Hyatt” Hotel, Dubai – UAE.
Position: Front Desk Reservation Agent

 Provided prompt, courteous, and efficient service to all guests, to achieve a high level of customer satisfaction
through personalized service from arrival to departure.
 Ensured guests were personally greeted by name if known, and escorted to their room to make them feel expected
and welcomed.
 Conducted room and hotel familiarization and assisted guests in hotel activity inquiries/requests.
 Maintained up-to-date knowledge of hotel information and local services, including operating hours, promotions,
events, attractions, and any allied information to respond to guest queries.
 Maintained awareness of rate levels to be sold daily and occupancy levels.
 Processed accounts from check-in to check-out, ensuring accurate postings of all incidental charges.
 Maintained the privacy of all guests by ensuring that no details of the guests were disclosed.
 Demonstrated a complete understanding of the hotel’s policies, procedures, and service standards and had full
knowledge of the hotel facilities and happenings.

EDUCATION

 [2014 – 2017] – Borys Grinchenko University, Ukraine;
Qualification: Bachelor’s Degree in English Philology.
 [2010 – 2014] – Borys Grinchenko College, Ukraine;
Qualification: Junior Specialist in Primary School Teaching.

TRAININGS AND CERTIFICATIONS

 [July 2022 – July 2023] – “CIPD - Level 3” Certificate from DPG, UK.

LANGUAGES

 Ukrainian – Native;  Russian – Fluent;  English – Fluent.

SKILLS

 Excellent communication skills, both written and verbal, with the ability to effectively communicate with people at
all levels of the organization.
 Strong interpersonal skills, with the ability to build and maintain positive relationships with colleagues, clients, and
candidates.
 Active listening skills, with the ability to understand and respond to the needs and concerns of others.
 Attention to detail, with the ability to identify errors or inconsistencies and take corrective action to ensure the
accuracy and completeness of the information.
 Organizational skills, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
 Adaptability and flexibility, with the ability to adjust to changing circumstances, work under pressure, and handle
multiple tasks simultaneously.
 Problem-solving skills, with the ability to analyze information, identify potential issues, and propose effective
solutions.
 Teamwork skills, with the ability to collaborate with others, share knowledge and expertise, and contribute to a
positive work environment.