Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

Team Lead

from 12.2025 to 07.2026 (8 months)
Helpware, Remote (IT)

Managed a team of 12–20 customer support agents, driving performance and productivity.
Conducted coaching, mentoring, and regular team meetings to improve employee development.
Monitored and analyzed KPIs and performance metrics, implementing improvement plans.
Managed staffing, scheduling, and adherence to meet business and client requirements.
Coordinated with clients and internal stakeholders to ensure service quality and project success.
Performed additional operational and leadership tasks as assigned.

Customer support representative

from 09.2024 to 12.2025 (1 year 4 months)
Helpware, Remote (IT)

As a customer support agent I’m responsible for providing help when customers have trouble with a company's products or services. My first spec. is Privacy & Legal, so my work includes providing answers to legal representatives, as well as correctly handing the GDPR-related requests. I’ve been also handling Payments & Safety requests (refunds/payouts/debits) for a long time.

Japanese language teacher

from 01.2024 to 05.2025 (1 year 5 months)
Self-employed, Remote (Education and science)

Викладала японську мову, готовила до іспитів та до стипендіальних програм

Education

ОНУ ім.Мечникова

ФМВПС, міжнародні відносини
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Переклад з англійської
• Висока працездатність
• Письмовий переклад
• Уважність
• Організованість
• Саморозвиток
• Уміння розставляти пріоритети
• Вправний
• Adaptability
• Переклад з японської

Language proficiencies

• Ukrainian — fluent
• English — advanced
• Japanese — average

Additional information

Часто не відповідаю на виклики, тому якщо вам не важко, пишіть мені у телеграмі antonova_zh або вайбер/ватсап.
Зараз знаходжуся в Японії, повертатися найближчим часом не планую
Шлюбні агенції та стримінг не пропонувати(!)