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Billing manager
- Age:
- 30 years
- City of residence:
- Lutsk
- Ready to work:
- Lutsk, Remote
Contact information
The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/9868750/
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Nataliia Tymoshchuk
Experience
2025 - 2026 (January - May)
Forma, Kyiv (remote)
Billing Manager
Analyzed billing metrics and workflows to identify and resolve
operational bottlenecks; maintained detailed customer accounts
and transactional data within specialized billing software;
processed chargebacks and disputed files, ensuring accurate
Contact financial documentation; communicated directly with clients
(PayPal/Mastercard/Visa/Amex/JCB users) and financial
institutions to resolve payment disputes.
Phone
2024 (July - December)
[open contact info ](look above in the "contact info" section)
Customer Support Shift Lead
Email Processed complex legal and technical customer support tickets
[open contact info ](look above in the "contact info" section) efficiently; generated accurate invoices tailored to specific
customer and compliance requirements; reviewed workflows,
Address
updated tracking systems, and managed ticketing queues; Ensured
9 Kozatska St., Lutsk
smooth daily operations and high performance across all support
processes.
Education 2024 (February - June)
Customer Support Representative
Managed customer communication via Zendesk, maintaining high
2017 - 2019
satisfaction rates; resolved customer complaints in alignment with
Master Degree company regulations and policies; provided empathetic, clear, and
Lesya Ukrainka Eastern National accurate information to address user inquiries; processed orders,
University - Economics forms, applications, and general customer requests.
2022 - 2023 (February - September)
The Wiechlice Palace / Wiechlice 45b, 67-300 (Poland)
2013 - 2017
Spa/hotel receptionist
Bachelor Degree
Welcomed guests in a friendly, professional manner and managed
Lesya Ukrainka Eastern National hotel information services; processed bookings, modifications, and
University - Geography cancellations for room and spa appointments; monitored cosmetic
and spa material inventory, placing timely replenishment orders;
trained and onboarded new team members to ensure consistent
service standards.
Language
Skills
Goal-oriented
Ukrainian - native
Adaptability & Flexibility
English - very well (B2 - IELTS)
Strong Written Communication
Polish - very well Teamwork & Collaboration
German - good (A2) Stress Tolerance & Resilience
Experience
2025 - 2026 (January - May)
Forma, Kyiv (remote)
Billing Manager
Analyzed billing metrics and workflows to identify and resolve
operational bottlenecks; maintained detailed customer accounts
and transactional data within specialized billing software;
processed chargebacks and disputed files, ensuring accurate
Contact financial documentation; communicated directly with clients
(PayPal/Mastercard/Visa/Amex/JCB users) and financial
institutions to resolve payment disputes.
Phone
2024 (July - December)
[
Customer Support Shift Lead
Email Processed complex legal and technical customer support tickets
[
customer and compliance requirements; reviewed workflows,
Address
updated tracking systems, and managed ticketing queues; Ensured
9 Kozatska St., Lutsk
smooth daily operations and high performance across all support
processes.
Education 2024 (February - June)
Customer Support Representative
Managed customer communication via Zendesk, maintaining high
2017 - 2019
satisfaction rates; resolved customer complaints in alignment with
Master Degree company regulations and policies; provided empathetic, clear, and
Lesya Ukrainka Eastern National accurate information to address user inquiries; processed orders,
University - Economics forms, applications, and general customer requests.
2022 - 2023 (February - September)
The Wiechlice Palace / Wiechlice 45b, 67-300 (Poland)
2013 - 2017
Spa/hotel receptionist
Bachelor Degree
Welcomed guests in a friendly, professional manner and managed
Lesya Ukrainka Eastern National hotel information services; processed bookings, modifications, and
University - Geography cancellations for room and spa appointments; monitored cosmetic
and spa material inventory, placing timely replenishment orders;
trained and onboarded new team members to ensure consistent
service standards.
Language
Skills
Goal-oriented
Ukrainian - native
Adaptability & Flexibility
English - very well (B2 - IELTS)
Strong Written Communication
Polish - very well Teamwork & Collaboration
German - good (A2) Stress Tolerance & Resilience
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The candidate's resume is posted at https://www.work.ua/resumes/9868750/