Оксана

Oksana Miroshnykova
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

Business Analyst with 3+ years of experience in business process optimization, requirements
management, and stakeholder communication across healthcare, pharmacy, and logistics domains.
Skilled in business process modeling using BPMN/UML, preparing BRD/SRS documentation, and
supporting operational workflows and partner integrations. Experienced in collaborating with cross-
functional teams in regulated and fast-paced environments.

WORK EXPERIENCE

Farmatech Solutions LLC • 04/2023 - Present
Business Analyst / Analyst of Computer Systems • Full-time
• Gather and analyze business and functional requirements from stakeholders and operational
teams
• Model business processes and workflows using BPMN and UML diagrams
• Prepare and maintain BRD/SRS documentation, user stories, and process flow diagrams
• Facilitate communication between business stakeholders and development teams
• Contribute to process optimization initiatives across healthcare, pharmacy, and logistics
domains
• Support operational workflows and partner integrations
• Translate business requirements into development tasks in Jira and Confluence
• Participate in workflow analysis, issue resolution, and continuous process improvement initiatives
• Support operational reporting and analytics for pharmacy and partner operations

Consultative and Diagnostic Center “SMSCH” • 02/2010 - 03/2023
Ophthalmologist • Full-time
• Worked in regulated healthcare environments using medical information systems and electronic
documentation
• Facilitated communication between patients and healthcare staff
• Maintained medical and operational documentation in compliance with healthcare regulations and
internal procedures

EDUCATION

Postgraduate Program in Ophthalmology
Zaporizhzhia State Medical University • 12/2001 - 12/2004

Doctor of Medicine
Zaporizhzhia State Medical University • 09/1993 - 06/1999

CERTIFICATIONS

Postman Advanced REST API • 12/2024 - 02/2025
Hillel IT School

/ /

SQL • 05/2024 - 07/2024
Hillel IT School

Advanced Jira • 04/2024 - 05/2024
I AM BA

Business Analysis • 09/2023 - 10/2023
I AM BA

Business Analysis • 04/2023 - 07/2023
Hillel IT School

SKILLS

Business Analysis: Acceptance Criteria, Agile, Backlog Refinement, BRD/SRS Documentation, Business
Process Optimization, Definition of Done (DoD), Definition of Ready (DoR), Requirements Elicitation,
Requirements Management, SDLC, Stakeholder Communication, User Stories
Process Modeling: Activity Diagrams, BPMN, ERD, Process Flow Diagrams, Sequence Diagrams, UML,
Use Case Diagrams
Technical Skills: JSON, REST API Testing (Postman), SQL, Swagger
Tools: Confluence, Draw.io, Figma, Jira, Miro
Domain Knowledge: Healthcare, Insurance, Logistics, Operational Workflows, Pharmacy
Languages: English —Pre-Intermediate (A2+), German —Intermediate (B1)