Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9908125/

Work experience

Business Development Representative

from 03.2024 to 01.2025 (11 months)
GetCarrier LLC, Remote (Transportation and logistics)

1. I prospected and qualified new leads through cold calling, email outreach, and networking, generating a pipeline that exceeded monthly targets by 20%.
2. I scheduled and conducted discovery meetings and product demos, which resulted to successfully converting 60% of qualified leads into opportunities.
3. I built and nurtured client relationships, resulting in a 30% increase in repeat business and long-term partnerships.

Sales development Representative

from 10.2022 to 12.2023 (1 year 3 months)
Kostas company, Remote (Wholesale, distribution, imports, and exports)

• I developed and Identified new affiliates
• I increased company’s business and profitability by maintaining and establishing healthy liaison with existing and potential clients, which
resulted to 70% client’s retention
• I consistently conducted market research and competitive analysis to
identify new business opportunities, which resulted in staying ahead of
industry trends.

Customer support representative

from 02.2020 to 08.2021 (1 year 7 months)
Hedge Company, Remote (Marketing, advertising, and PR)

1. I handled high-volume customer inquiries via phone, email, and chat, achieving a 95% customer satisfaction rating through prompt and empathetic support.
2. I provided product knowledge and troubleshooting assistance, resulting in a 40% drop in repeat complaints.
3. I resolved complex issues efficiently, reducing average resolution time by 30% and improving overall team productivity.
4. I identified common customer pain points and suggested process improvements, leading to a 15% decrease in support tickets.

Education

University

International business (MBA), Kyiv
Higher, from 2023 to 2024 (1 year)

University

Business Management, Vinnytsia
Higher, from 2015 to 2019 (4 years)

I am a graduate

Knowledge and skills

• Active listening
• Customer service
• Time management
• Adaptability
• PC User
• Communicability
• Management of CRM
• MS Excel
• Lead generation
• Telemarketing
• Active sales
• Punctuality
• Management of transport logistics
• B2B Sales
• HubSpot
• Zendesk
• Freshdesk
• Cold sales
• Intercom
• Google Sheets

Language proficiencies

English — fluent

Additional information

I have a good experience working as a sales manager, a customer support representative and a logistics manager. I have worked as a team and therefore build good relationships with my teammates that led to harmony. I am verbal self driven, with a strong sense of ownership. I'm a goal getter and I have a good communication skill. I do my best in any duty assigned to me, and I'm positive towards this job because I will do my very best if I'm given the opportunity.