Женя

Yevhenii Nahornyi
Junior System Administrator
Dedicated and driven System Administrator with a year of hands-on experience in effectively
managing and optimizing IT infrastructures. With a strong passion for technology and an innate
problem-solving acumen, I have successfully contributed to the seamless operation and
maintenance of systems while ensuring data security and optimal performance.

Contact Experience
Phone
2022 - 2023
[open contact info](look above in the "contact info" section)
MIIT l Kyiv

Email System administrator/Support
[open contact info](look above in the "contact info" section) I was responsible for providing technical support to clients of the company, ensuring
smooth operation of network equipment, and monitoring servers and equipment. My key
Address responsibilities included:
Kyiv Responding to client inquiries and resolving technical issues via phone, email, and
chat.
Troubleshooting hardware and software problems, guiding clients through

Education
solutions step by step.
Providing exceptional customer service by addressing concerns promptly and
professionally.

2019 - 2023 2022 - 2023
Bachelor's Degree
Kyiv National Aviation Univerisity Makeup
Faculty of Cybersecurity, Computer and
Software Engineering
System administrator/Support
I held the role of an IT Equipment Configuration Specialist, where I was responsible for
configuring company equipment, including printers, scanners, computers, phone
connections, and access points. My role also encompassed providing internal employee
support and managing material orders. My primary responsibilities included:
Installing necessary software, drivers, and updates to ensure optimal functionality.
Language Ensuring proper connectivity of phone systems and access points to maintain
seamless communication and network access.
Offering remote or on-site troubleshooting to diagnose and resolve problems
Ukrainian (native) efficiently.
Configuring and troubleshooting VoIP systems, including phone extensions and
English (Intermediate) call routing.
Setting up and securing wireless access points to maintain reliable network
connections.

Skills
Experience with Linux, Windows
Understanding the OSI model, TCP/IP, UDP protocols
Resourcefulness and problem-solving aptitude
Excellent communication skills
Ability to understand and prioritize in stressful situations