Анастасия

Profile
Ewperienced specialist in client and document management. With a fealth o,
ewperience in immigration and customer relationsB strive to provide the highest level
Anastasiia o, service to each client. Attention to detailB responsible approachB and inner drive

Shemet enable to tackle complew tasks e,,ectively.

Details Employment History
Zaporizhzhia
Administrative Case Specialist Team Lead, Green Light Canada
Ukraine
Immigration, Zaporizhzhia, Ukraine ( Head of)ce in Toronto, CanadaR
[open contact info](look above in the "contact info" section) C TO — E x 2 0 2 1 N P x E S E • T
[open contact info](look above in the "contact info" section)
q Lead and guide a team o, administrative specialistB providing clear directionB
supportB and coaching to ensure e,Rcient case management and ewceptional

Skills client service.
q Oversee the accurate collectionB organizationB and submission o, client
Leadership Skills
documentationB collaborating fith team members to ensure all necessary
Decision Making materials are prepared and Rled appropriately.
q xevief and evaluate immigration applicationsB ensuring they meet regulatory
Problem Solving reIuirementsB are completeB and comply fith the latest Canadian immigration
policies.
Ability to Multitask q Serve as a primary point o, contact ,or clientsB addressing inIuiriesB providing
updates on application progressB and resolving any concerns that arise during
Customer Service
the immigration process.
q 'denti,y ine,Rciencies in forkVof processesB implement best practicesB and
Communication Skills
develop strategies to enhance the team-s productivityB accuracyB and overall

Ability to Work Under Pressure per,ormance.
q Provide training to team members on immigration regulationsB case
Organizational Skills management proceduresB and client communication skillsB ensuring continuous
pro,essional grofth.
Empathy

Administrative Case Specialist, Green Light Canada Immigration,
Analytical Thinking
Zaporizhzhia, Ukraine ( Head of)ce in Toronto, CanadaR
•OHEM—Ex 2019 N SEPTEM—Ex 2021
Computer ProRciency
q Thoroughly ewamined immigration applications and accompanying documents
to ensure accuracyB completenessB and adherence to Canadian immigration
regulations.
Languages q Provided pro,essional and empathetic assistance to clientsB guided them
Ukrainian through the application processB addressed inIuiriesB and o,,ered clarity on
reIuired documentation.
xussian
q Maintained meticulous records o, application progressB document submissionsB
and communication historyB ensuring e,Rcient case management and timely
English
updates to clients.
q Accurately inputted client in,ormationB application detailsB and supporting
documentation into relevant databases and systems ,or record5keeping and
re,erence.
q Collaborated fith immigration o,RcialsB legal ewpertsB and clients to relay
important updatesB clariRed reIuirementsB and advocated on behal, o,
applicants.
q Stayed in,ormed about the latest Canadian immigration policies and proceduresB
ensuring that applications fere aligned fith current guidelines.
 q Educated clients on the intricacies o, the Canadian immigration processB helping
them understand potential challengesB anticipated timelinesB and necessary
actions.

Client uelations S-pervisor M Hair Transplantation and Aesthetic Pedicine,
Pedical bark, Istany-l, T-rkeN
A P x ' L 2 0 1 6 N O C TO — E x 2 0 1 9

q Led and mentored a team o, client relations representativesB providing guidance
and support to achieve per,ormance targets.
q Developed and implemented training programs ,or nef hiresB ensuring
consistent adherence to customer service standards.
q Monitored team per,ormance metricsB conducted regular evaluationsB and
provided constructive ,eedback ,or improvement.
q Collaborated fith management to establish and enhance client service
strategiesB contributing to business grofth and ewpansion.
q jandled escalated client concerns fith pro,essionalism and empathyB resolving
issues to maintain high levels o, satis,action.
q Oversaf appointment schedulingB resource allocationB and ensured e,Rcient
forkVof fithin the client relations department.
q Analyzed client ,eedback and engagement data to identi,y trends and suggest
improvements to enhance the overall ewperience.
q Acted as a liaison betfeen the client relations team and other departmentsB
,ostering cross5,unctional collaboration and communication.

Client uelations uepresentative M Hair Transplantation and Aesthetic
Pedicine, Pedical bark, Istany-l, T-rkeN
SEPTEM—Ex 201J N APx'L 2016

q Advised clients on available hair transplantation and aesthetic medicine
servicesB addressing their concerns and ewplaining procedures.
q Conducted comprehensive consultations to understand clients- individual
needs and developed tailored treatment plans.
q Coordinated pre5operative and post5operative careB ensuring clients- com,ort
and satis,action throughout their Yourney.
q Managed client appointmentsB maintained accurate recordsB and updated
databases to track progress and pre,erences.
q Collaborated fith medical and administrative teams to ensure seamless
ewecution o, procedures and timely ,ollof5ups.
q Addressed client inIuiries and concerns promptly through various
communication channelsB maintaining a high level o, pro,essionalism.
q Contributed to building a positive reputation ,or the clinic by delivering
ewceptional customer service and ,ostering long5lasting client relationships.

Education
Paster of bhilologN , Zaporizhzhia Bational UniversitN , Zaporizhzhia,
Ukraine
SEPTEM—Ex 2014 N U•E 201J

Oachelor of bhilologN, Dles Honchar nipro Bational UniversitN, nipro,
Ukraine
SEPTEM—Ex 2010 N UL 2014