Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9946487/

Work experience

Customer support representative

from 11.2023 to 08.2024 (10 months)
SKELAR, Дистанційно (IT)

- Provided fast support by email, chat, and calls.

- Solved tickets.

- Assisted foreign clients, ensuring empathetic communication and positive user impression of the company.

- My duties also included taking different requests to other departments as tech team to escalate complex issues.

- Prepared records in CRM system (Zendesk) and worked with payment systems as Paycore, Solidgate to help to resolve issues with payments.

- Mentored newcomers, improving onboarding process.

I was happy to help to mentor newcomers to ensure a pleasant first impression from the internal company communication and performance, which brought me a valuable experience. An integral part of my contribution was helping with translation for German users, which ensured their involvement and comfort.

Education

ЧНУ ім. Богдана Хмельницького

Англо-германська філологія та переклад., Черкаси
Higher, from 2020 to 2025 (5 years)

Knowledge and skills

• Facebook Ads Manager
• Empathic
• Emotional intelligence
• Emotional stability
• Ability to quickly learn new information
• Communicability
• Teamwork
• Ability to work in multitasking mode
• Slack
• CRM
• Flexibility

Language proficiencies

• English — advanced
• German — above average

Additional information

I have experience of working as a Customer Support Specialist for over 6 months. I was dealing with various tasks by communicating with foreign clients through chat, email, and phone. Likewise, I was building strong emotional contacts that ensured a successful customer experience and helped to turn even the most dissatisfied clients into loyal ones.

I am confident in my English and communication skills, as that guarantees me the essential understatement of how to find solutions in the fastest way possible. The key point is to demonstrate a good understanding of the client's emotions, control your own emotions in stressful situations, and demonstrate courtesy and friendliness to create a user-friendly environment. I am always ready to contribute to the development of the company and use my professional experience to improve internal processes.

I am interested in being a member of a great team where I can improve my professional skills and grow together!