Contact information

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Work experience

Customer Support Manager

from 03.2019 to 06.2025 (6 years 4 months)
TheWordPoint, Дистанційно (Послуги для населення та бізнесу)

Senior Customer Support Manager

from 11.2014 to 02.2017 (2 years 4 months)
Writing Services, remote job (IT)

Started as Junior Support Manager. Promoted to Senior Customer Support Manager

Customers Support Manager

from 10.2013 to 12.2016 (3 years 3 months)
ArtSoft, Одеса (IT)

Duties :
-providing help and advice to customers and artists; (how to order an artwork, how to choose a size and form (simple painting or group set), how to calculate a price.);
-providing communication between customer and artist (style, size and deadline negotiation);
-login details recovery (login and password);
- providing help with account registration (for both; customers and artists);
-handling customer complaints or any major incidents (example: the artwork does not corresponds with the client's expectations, wooden frame is damaged during the transportation and etc.);
-informing clients about the payment methods we accept;
-forwarding IT issue to IT department for further investigation;
-providing online support via skype, email, live chat.

Секретарь

from 08.2013 to 10.2013 (3 months)
ICS, Одесса (Transportation and logistics)

-prepare and manage correspondence, reports and documents;
-maintain schedules and calendars;
-arrange and confirm appointments;
-maintain databases;
-communicate verbally and in writing to answer inquiries and provide information.

Учитель английсого и немецкого языков

from 02.2013 to 06.2013 (5 months)
Школа - Гимназия № 3, Шостка (Education and science)

классный руководитель, учитель английского и немецкого языков.

Education

НДУ им. Николая Гоголя

Факультет иностранных языков (английский и немецкий язык и литература), Нежин
Higher, from 2008 to 2013 (5 years)

Additional education and certificates

Высшее проф-тех училище №19 (Шостка, Украина )

Год окончания 2006 оператор компьютерного набора (2 категория)

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner

Additional information

Желаемое место работы Поселок Котовского, суворовский район))