Contact information

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Work experience

RETAIL ASSOCIATE

from 03.2022 to 12.2022 (9 months)
Minso, Lagos,Nigeria (Retail)

• Responded to customer inquiries about products and services, adeptly aiding in locating items and highlighting key products.
• Voluntarily undertook additional shifts during peak seasons, ameliorating staffing shortfalls.
• Offered enthusiastic assistance both in-store and via telephone, consistently surpassing customer expectations.
• Prioritized customer assistance over routine tasks, exhibiting dedication to customer satisfaction.
• Arranged merchandise in an appealing manner to captivate customer attention.

Event waiter

from 03.2022 to 12.2022 (9 months)
Treatcruise event company, Lagos,Nigeria (Hotel and restaurant industry)

• Exemplified top-tier guest service delivery within a fast-paced event environment.
• Proficiently catered to guests with finesse, ensuring the timely and smooth service of food and beverages.
• Meticulously arranged event spaces and table settings to perfection.
• Managed inventory effectively, guaranteeing a constant supply of delectable treats and drinks for attendees.
• Proactively attended to guest inquiries, promptly resolving concerns and cultivating a positively memorable experience.

CUSTOMER SUPPORT REPRESENTATIVE

from 01.2021 to 01.2022 (1 year)
MD Pharmaceutical, Kharkiv (Medicine, pharmacy)

• Engaged with a substantial volume of customers 500+ via phone, email, and the website, extending comprehensive and invaluable information.
• Exemplified professionalism in handling customer interactions, consistently earning laudatory feedback.
• Escalated intricate issues to supervisors or pertinent departments, ensuring rapid and effective solutions.
• Executed orders, returns, and exchanges with precision and efficiency.
• Conducted comprehensive research on company products, enhancing expertise to provide adept and tailored responses to customer queries.
• Methodically documented customer interactions, meticulously updating the CRM system to ensure a well-rounded view.
• Collaborated harmoniously with team members, contributing cohesively to the attainment of collective goals.

Education

O.M. Beketov National University of Urban Economy in Kharkiv

Architecture, Kharkiv
Higher, from 2019 to 2023 (4 years)

As an architectural student, I
- Designed diverse structures using CAD software, merging aesthetics and function.
- Created physical models to visually express design concepts.
- Analyzed project sites, considering environmental factors and context.
- Produced detailed architectural drawings and construction documents.
- Presented designs eloquently, using visuals and clear explanations.
- Researched architectural styles, sustainability, and historical influences.
- Gained proficiency in architectural software like ArchiCad
- Understood structural principles to ensure safety and stability.
- Benefited from critiques, refining my work through constructive feedback.
- Brainstormed and sketched initial design ideas.
- Explored urban planning's impact and integrated sustainable practices.
- Explored architectural history, from iconic figures to movements.

Knowledge and skills

Language proficiencies

English — fluent