Hilary

Hilary Ugwuja
Nationality: Irish Date of birth: 13/01/1999 Gender: Male

 Phone number: [open contact info](look above in the "contact info" section)  Email address: [open contact info](look above in the "contact info" section)
 Home: 34 Beech wood close termonabbey , A92Y8CR Drogheda (Ireland)

ABOUT ME

With over three years of experience in dynamic customer service environments, I am adept at providing
exceptional support and building productive relationships, ensuring high levels of customer satisfaction. My
background includes successfully handling complex customer inquiries and resolving issues swiftly to enhance
client retention and loyalty. Known for excellent communication skills and a positive demeanor, I am able to
effectively manage conversations and provide clear, concise assistance under pressure. I am passionate about
leveraging my customer service expertise to contribute to a vibrant team and continue developing my skills in a
challenging new role.

WORK EXPERIENCE

Customer Support Agent
Uniquely [ 02/2023 – 09/2023 ]
City: Ardee | Country: Ireland

- Delivered top-notch customer service, managing over 50 daily interactions via phone, email, and live chat,
ensuring customer satisfaction and retention.
- Troubleshot and resolved customer issues, provided detailed information on products and services, and
escalated complex cases to relevant departments.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Collaborated with team members to share best practices and support continuous improvement of service
standards.

Remote Junior Technical Support Specialist
Diamond glaa [ 07/2022 – 12/2022 ]
City: Dublin | Country: Ireland

Provided remote technical support for software and hardware products, assisting customers with installations,
troubleshooting, and system optimizations.
- Managed technical inquiries and resolved issues via phone and remote desktop applications, achieving a 90%
first-call resolution rate.
- Developed and maintained knowledge of the latest technology trends to provide accurate support and advice.
- Contributed to the creation of internal knowledge bases and customer-facing FAQs to improve service delivery
and customer self-service options.

Customer Representative
Netevia [ 03/09/2018 – 28/12/2019 ]
City: Miami (Remote) | Country: United States

- Engaged with customers to understand their needs, recommending products and services that met their
requirements.
- Processed transactions, handled customer returns and exchanges, and maintained a high level of store
standards.

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- Participated in regular training sessions on product features and customer service techniques to ensure up-to-
date knowledge and skills.
- Assisted in the implementation of in-store promotions and events to enhance customer engagement and
increase sales.

EDUCATION AND TRAINING

Masters degree in Medicine
European medical university [ 01/10/2016 – 31/07/2023 ]
City: Dnipro | Country: Ukraine | Website: Emu.dp.ua

Neurosurgery
University Hospital Mannheim [ 02/11/2022 – 04/12/2022 ]
City: Mannheim | Country: Germany | Website: Umm.de

Leaving certificate
St Joseph’s secondary school drogheda [ 09/2011 – 06/2016 ]
City: Drogheda | Country: Ireland | Website: Droghedacbs.ie

Inclusive Digital Capacities for Youngsters
Permacultura cantabria (Erasmus+) [ 14/06/2022 – 22/06/2022 ]
City: Penagos | Country: Spain | Website: Youth pass.eu

LANGUAGE SKILLS

Mother tongue(s): English

Other language(s):
Russian
LISTENING B1 READING B1 WRITING A1
SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Computer / Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access / Good listener and
communicator / Microsoft Excel / Internet user / Google Docs / Social Media / Microsoft Powerpoint /
Microsoft Office / Microsoft Word

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