Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10969716/

Опыт работы

Customer service manager

с 03.2023 по 12.2025 (2 года 10 месяцев)
Airiek Clinics, Remote (Medicine, pharmacy)

Worked a s frontline customer service and accounting specialist remotely for a medical and dental clinic in Newyork. I assisted with
-Quick books accounting
-Frontline appointment booking for patients to see the doctor
-Made sure every doctor's schedule was always booked with patients
-Responded to all emails from patients regarding radiology/lab tests
-Checked and verified insurance for every patient before an office visit

Sales representative

с 06.2020 по 09.2023 (3 года 4 месяца)
Conex LLC, Remote (Auto business and auto service)

Worked as a sales manager for Conex LLC, a company involved in trucking and storage equipment sales. In this position my responsibilities and achievements were:
-I made 9000$ in sales of 3 storage silos
-Reached out to prospects interested in storage equipment
-Followed up customers who bought storage equipment but had complaints about their items
-Organized delivery and maintenance schedules for technicians
-Searched for suppliers in China, US and other countries
-Educating/training new employees on how to make sales to warm and cold prospects

Customer support representative

с 03.2019 по 04.2020 (1 год 2 месяца)
Devcube LLC, Remote (Medicine, pharmacy)

I worked with Devcube a company that sold fashion and designer eyewear helping with the following
-Shopify/amazon account management
-Resolving customer complaints through Zendesk
-Tracking orders using shipmonk, shippo, DHL and affiliated sites
-Dealing with positive and negative feedbacks on trustpilot, google, facebook etc
-Handling paypal, klarna and stripe disputes.

Образование

Ivan Franko National University of Lviv

Computer Science, Lviv
Высшее, с 2017 по 2020 (3 года)

Дополнительное образование и сертификаты

Sales Promotion & Cold Calling

2 months

AI Implentation In Customer Service

3 Months

Microsoft Office Tools

2 months

Cousera Basics Of Customer Support & Experience

5 months

Знания и навыки

• Direct sales
• B2B Sales
• Active sales
• Educability
• Canva
• Ability to analyze
• Zendesk
• Trello
• Asana
• Management of transport logistics
• Dispatching of transport
• MS Office
• QuickBooks
• Cold sales
• Warm sales
• Management of social networks
• Content management
• Content Creation
• Creating Reels
• Facebook Ads Manager
• Organizedness

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

Hello Employer!

I am a Customer Service Specialist with over two years of experience working for different companies, and I believe I can contribute effectively to your team.

I can connect with customers, understand their unique needs, and provide solutions that exceed their expectations. I am skilled at resolving complaints and guiding customers through complex processes.

I look forward to the opportunity to speak with you further.