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Mykola Mosiienko
IT Support Engineer

[открыть контакты](см. выше в блоке «контактная информация») S u m m a ry
[открыть контакты](см. выше в блоке «контактная информация») Dedicated IT Support Engineer with 3+ years of hands-on
experience in technical troubleshooting, network maintenance, and
Ukraine (open to relocation)
user administration. Proven track record of supporting
B2 Windows/Linux infrastructure, managing hardware assets, and
ensuring system uptime at remote sites. Currently advancing in
Python development (OOP, Automation) to enhance operational
E d u c a ti o n
e ciency. Skilled in generating technical reports and
Computer Sciences documentation. Ready to relocate and deliver high-quality eld
(Master) support in a fast-paced environment.
National University «Yuri
Kondratyuk Poltava W o rk E xp e ri e n c e
Polytechnic»
IT Support Engineer, BVS, Poltava, Ukraine
2017 - 2022 February 2022 - Present

Management (Master) Provide L1/L2 technical support for internal users, resolving
National University «Yuri hardware, software, and network connectivity issues.
Kondratyuk Poltava Manage user accounts and access rights, handling password
Polytechnic» resets and RDP session con gurations for remote access.
2022 - 2023 Maintain local network infrastructure, including physical
cabling, switch diagnostics, and MikroTik router
con guration.
S ki l l s
Administer QNAP NAS storage, managing shared folders,
Technical Support: Windows user groups, and ensuring data backup integrity.
10/11 troubleshooting, User Conduct scheduled technical inspections of equipment at
Access Management, remote sites and prepare detailed maintenance reports.
RDP/TeamViewer, Peripheral Utilize Python knowledge to analyze potential automation of
maintenance. routine reporting tasks.

Networking: LAN/WAN IT Support, Nova Poshta (Part-Time), Poltava, Ukraine
2021 - 2022
fundamentals, Cabling, TCP/IP,
MikroTik RouterOS (DHCP, Supported remote workstations and branch equipment,

Static Leases), Wi-Fi setup. ensuring continuous operational ow.
Performed software installation, Windows OS con guration,
Systems & Storage: Linux and driver updates.
(Ubuntu) basics, QNAP NAS Monitored system performance and resolved incidents via
management (SMB, remote desktop tools (AnyDesk/TeamViewer).
Permissions, Backups). Diagnosed and resolved printer and scanner malfunctions to
minimize downtime.
Documentation: Technical
reporting, Asset management, R e f e re n c e s
Service logs. References available upon request
 Co u rs e s
La n g u a g e s Python Developer, Mate Academy
Ukrainian 2025

Python Crash Course
English B2
2024 - 2025

Russian

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