Hanna

Hanna Rubanenko
Technical Support Specialist
Technical Support Specialist with experience in the field of cyber security. I aim to
contribute to and grow within a dynamic technical environment. Motivated and reliable
person, who's able to work efficiently both individually and in a team. Cooperative, eager to
learn.

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Sosnowiec, Poland LinkedIn
SKILLS

Microsoft Office
WORK EXPERIENCE
Critical thinking
Tier 1 Technical Support Specialist Poland (Remote)
Ability to multitask eleven cyber security GmbH Jun,2023-Sep,2024

• Providing technical support and assistance (via email) to customers using the company’s
Ability to work in a team
products and services.
• Resolving customer support tickets according to provided documentation and training,
Attention to detail
KPIs and SLAs.
• Monitoring the statuses of customers' requests.
Communication skills
• Responding to customer support requests and technical inquiries in a timely manner.
Flexibility and adaptability • Escalating complex issues to relevant personnel.

Technical Support Specialist Kraków, Poland (Hybrid)
Cyren Aug, 2022- Feb, 2023
LANGUAGES
• Emails/tickets processing, testing and troubleshooting according to provided
English - Advanced documentation and training.
• Dispatching tickets to various functional teams.
Ukrainian - Native • Ongoing learning and staying up-to-date on all relevant products and technologies.
• Identifying issues that could affect customers and escalated them for resolution.
Russian - Proficient
Data Entry Specialist Mykolaiv, Ukraine
GeeksForLess (Remote)
Sep, 2019 - Aug, 2022
• Collecting and recording data pertinent to project goals.
• Organizing and analyzing data.
• Utilizing fast and accurate data entry skills.

Sales Agent Mykolaiv, Ukraine
GeeksForLess Mar, 2021 - Aug, 2021

• Identifying potential new clients.
• Performing lead generation.
• Gathering key information to update the CRM system.

EDUCATION

Master’s degree in Social work Mykolaiv, Ukraine
Petro Mohyla Black Sea National University Sep, 2017 - Feb, 2019

Graduated with High Honors

Bachelor's degree in Sociology Mykolaiv, Ukraine
Petro Mohyla Black Sea National University Sep, 2013 - Jun, 2017