Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/14849884/?puid=933110

Опыт работы

Customer support representative

с 03.2024 по наст. время (2 года 2 месяца)
Leeloo.ai, Дистанційно (IT)

- Handled complex user requests and
provided technical solutions within the
automation platform
- Built and optimized sales funnels,
landing pages, and CRM integrations
- Automated data flow between systems via
API and webhooks (CRM ↔ Google Sheets,
etc.)
- Creating video tutorials and educational
content for platform users

Customer support representative

с 03.2023 по наст. время (3 года 2 месяца)
Leeloo.ai, Київ (IT)

- Handled complex user requests and
provided technical solutions within the
automation platform
- Built and optimized sales funnels,
landing pages, and CRM integrations
- Automated data flow between systems via
API and webhooks (CRM ↔ Google Sheets,
etc.)
- Creating video tutorials and educational
content for platform users


Customer Support | Content Creator
SELLER INSIDERS company (1 year of experience)

Responsibilities performed:
- Consultation and technical support
- Monitoring and administration of Telegram groups
- Content creation based on AI
- Integration of AI into chats and support systems

Lead Generation Manager
OWLAB company (1 year of experience)

Responsibilities performed:
- Project search on freelance platforms
- Compilation of unique text for bids
- Consultation of leads on web development

Customer support representative

с 01.2020 по 12.2022 (3 года)
Seller Insiders, Дистанційно (Освіта, наука)

- Supported Amazon FBA clients and
internal team on technical questions
- Created educational materials and
managed the company’s YouTube channel
- Participated in development and
delivery of AI-based tools and
automations
- Engaged in chatbot configuration for
business process automation

Lead generation manager

с 03.2019 по 03.2021 (2 года)
Owlab Inc., Дистанційно (IT)

- Conducted B2B lead generation using
automated and manual outreach
techniques
- Identified and qualified business
opportunities for software development
teams
- Worked with platforms for sourcing
clients for web, app, and bot
development services

Образование

ZAPORIZHZHIA STATE UNIVERSITY

Bachelor's Degree in Radioelectronic Technology, Запоріжжя
Высшее, с 2015 по 2019 (4 года)

Specialization: Programming and
Maintenance of Digital Devices -
Experience with technical documentation
and usage guidelines for digital systems

Дополнительное образование и сертификаты

Prompt Engineering

5 month

N8n automatization

5 month

Знания и навыки

• MS Excel
• MS Word
• Пользователь ПК
• MS Office
• Google Docs
• Figma
• CRM
• Пользователь Internet
• Google
• Битрикс24
• CMD
• Операционные системы
• Коммуникабельность
• AmoCRM
• N8n
• LLM
• Prompt
• AI prompting
• REST API
• Тестування API
• Пунктуальність
• Комунікабельність
• Здатність до навчання

Знание языков

• Английский — средний
• Украинский — свободно

Дополнительная информация

Versatile and tech-savvy specialist with a strong foundation in
customer support, technical implementation, and business process
automation. Experienced in solving complex user issues, improving
customer experience, and building scalable automation workflows
using tools like n8n, OpenAI, and Leeloo.AI. Skilled in working
with APIs, scripting (HTML, CSS, PHP), and creating educational
content to support users and teams. Proven track record in
delivering value across SaaS platforms, eCommerce, and AI-driven
projects. Adept at translating business needs into effective
technical solutions and maintaining clear, structured
communication with both technical and non-technical stakeholders.